Preston, United Kingdom
Midgery Ln, Fulwood
N/A
+44 1772704111
Wheelchair-accessible entrance
I had Endoscopy and Colonoscopy done today, I felt a bit nervous, but the staff are so good a understanding, they make you feel so comfortable. If you get given a appointment, keep it cos one appointment leads to another and if you cancel one, then the staff have to not only change your first appointment, but the follow up ones, and it's a hassle. Most of all, I'd like to say \Best hospital/staff in the world\ Bless each and every one of you.
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I hate to put this since I understand completely that the service is busy and Covid is hard but I feel this needs to be said. I had an appointment booked in September 2020, which they cancelled two times due to covid. They then didn't send me a letter to reconfirm a date. I rang them and they hadn't booked a new one, so I booked a new one. This also got cancelled. I hadn't heard back so I phoned them to see what was happening and they said they had sent a letter (which I hadn't recieved), and that it had been booked a date that I could not attend and so I had to cancel and rearrange (very frustrating at this point but genuinely nothing I could do), I then phoned again the day after to confirm that it was cancelled (I wasnt very trusting of the system at this point)- it hadn't been cancelled. So I cancelled that. And then I got a phone call where a HCP was phoning me asking where I was because I was late for my covid swab... I explained to her and she said it wasn't cancelled and neither was the surgery. So she said she'd deal with that and put me back onto the waiting list but promised that it wouldn't be as long as the 5 months I'd been waiting previously. I didn't receive a letter or anything to confirm this so I phoned again today (8th Feb) to which the receptionist stated I had missed the appointment on the 5th... the one I cancelled 3 times... I was put through to someone else straight away and they booked me in for the first week in March. At this point I've been waiting for 7 months for a problem I really need seeing to and I don't understand why. So yeah, I hope that this appointment comes through but I will be phoning in a week to double check as I can't trust the service unfortunately
I would just like to say a big thank you to all the staff that I had the pleasure to come in contact with at Fulwood Hall. I was quite anxious coming into the Hospital obviously during this time of Covid, but I didn't need to worry as everybody looked after me really well and followed the guidelines to the letter. I came in for a Lumbar Decompression and Discectomy and had to stay in overnight therefore I would like to give a special mention to Alex who looked after me during the day and Victoria who looked after me throughout the night, there dedication to their profession is very commendable. Mr Ansar my surgeon made sure I was okay before and after surgery and reassured me regarding my procedure.
Had a hernia operation today under general anaesthetic. I am a retired doctor and a fussy one too. I only have words of the highest praise for EVERYONE. Forgive me if I miss anyone but thanks to all nurses, to ward housekeeper, Peter in theatre, recovery staff, and of course my highly skilled surgeon and anaesthetist Mr Ward/ Dr Jones. After theatre I had great lunch in my pleasant en suite room. I was quite nervous but I constantly felt in safe hands and much appreciated the words of reassurance and explanation from all the staff. My only improvement point is that a wine list would have been nice.....but then I may not have wanted to go home. Well done Ramsay Fulwood Hall!
Ppe well organised, very professional hospital
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