Search Icon

Hugo's Ice Cream & Cafe

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Preston, United Kingdom

hugosicecream.co.uk
Cafe· Coffee shop· Ice cream shop· Tea house

Hugo's Ice Cream & Cafe Reviews | Rating 4.7 out of 5 stars (5 reviews)

Hugo's Ice Cream & Cafe is located in Preston, United Kingdom on Preston Lancaster Rd, Forton. Hugo's Ice Cream & Cafe is rated 4.7 out of 5 in the category cafe in United Kingdom.

Address

Preston Lancaster Rd, Forton

Price range

$$$

Phone

+44 1524220311

Service options

In-store shoppingTakeawayDine-in

Amenities

Gender-neutral toilets

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Offerings

Coffee

Open hours

...
Write review Claim Profile
A

Andy Norton

Shocked really. Read all the reviews, seemed very promising. Myself and a friend arrived at Hugos and advised the staff member that we had made a reservation. She then rudely stated we were 30 minutes late. Correct - we was - but we also tried calling 4 times to let them know which the response was 'Well the phone isn't here'. Not our problem! We did do all we could to inform them prior to arriving late. We were then seated and waited around 15 minutes for the menus so we could order. We waited another 15 minutes for someone to come over to take the order. The food itself didn't take very long and I have no complaints there. Very enjoyable. I then went to pay. The original member of staff that queried our reservation looked straight through me so I was waiting another 5 mninutes for the blonde lady (she was lovely and much more accomodating). I don't know if the the first member of staff we dealt with was having a bad day etc but first impressions count and we couldn't wait to pay and run out to the car to leave!

A

alexander watson

Stopped by for super awesome ice cream sundaes. Super friendly staff, very good CoVid precautions. Felt safe and assured and had a lovely time.

K

Kate Pollard

We visited for a Unicorn Princess party event. What a great morning...my daughter loved it! Whilst she was busy we had a bacon barm and drinks... fantastically friendly service and lovely food too!

H

Huddy84

Well it was the 1st time i have ever been to this place and didn't even get to sit down and will never be going again. I arrived with my brother and 3 children and waited outside to be seated as requested by the staff. After around 15 mins wait a young couple who had just arrived just walk up and decide to take the table that became free. I approached them and politely said \i think this is ours as we've been waiting\ to be told it was theirs as a lady inside (who didn't work there by the way) said they could have it and just decided to sit down. As my brother confronted them and explained we had been waiting they still sat down and argued it was their table. Staff were made aware of the situation where a member of staff then got \in a strop\ and put another table outside (we was previously told by said member of staff they were not able to do this hence the 15 mins wait) by this time i had to leave as my 10 year old son felt really awkward, anxious and became unwell leaving my brother there with the 2 other children. I had heard very good things about this place but i certainly wont be saying good things about it. Embarrassing!!!

A

Andrew Leatherbarrow

A lovely little place that's easily overlooked. We happened to stop here one afternoon when somewhere else we were heading to was closed and we'd seen this on the way passed. Very warm and friendly staff, quick service, a wide variety of ice creams on offer for good prices and great portion sizes, even a dedicated takeaway window adjoining the car park for super quick ice cream stops. Indoor and outdoor seating is a nice bonus.

Top 10 companies in Cafe category

Close