Preston, United Kingdom
35 Fishergate
N/A
+44 3457888444
Wheelchair-accessible entrance
Had our business account frozen today for apparently not updating our business details. No notification whatsoever! Customer service dreadful. Spent all day trying to sort this out. I've utterly lost faith in Natwest today. We used to have a business manager years ago but with streamlining its all gone. I think the banks are going backwards instead of forwards. Having looked at the reviews for natwest it's not surprising, they obviously don't care anymore. If enough people switch it will give this organisation a kick up the arse.
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Absolutely useless. My brother went in wanting advice and help on how to sort things out with his bank account. He has learning difficulties and they said sorry we cant help. They put him on the phone and are expecting him to do it online. You can not get sufficient help from them as they expect people to know what they are doing online. Not everyone understands technology. This needs sorting.
Only open 10am until 1pm every day because of Covid-19... You can't pay in money or cheques in the ATM outside like you used to be able to years ago, so you have to go in the branch and use the ATM inside (why can't they just have these one's outside?) as a result of this it is always packed out with queues so you wait ages. It's even worse now because of social distancing measures! You have also closed many local branches which means travelling to the next town just to be able to pay in. You have also closed many local RBS branches so can't pay in there either. We'll done RBS group, your customer service really doesn't matter to you does it? We are just numbers and if it's inconvenient for your customers you don't care. We can't use the bloody online banking app to pay in cash can we!!!
Not sure what previous problems are, you go in and they sort out what you need and don't bother you too much.
Utterly useless and rude staff! This is the worst bank.in the Preston area! I made the mistake of opening an account with them and after several.e-mails that welcomed me to their bank, I received another e-mail informing me that my newly opened account was closed! Just that without being given a reason! The hilarious thing is that after that e-mail they.kept sending me welcoming e-mails as if nothing happened! The most hilarious thing is that.my new card and pin arrived on.the day that my.account was closed! Unprofessional, not trustworthy at all! Dont waste your time and money with.them! They are USELESS! If there was an option I wouldn't give a star, as I.believe one star is too much for them!
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