Preston, United Kingdom
147 Church St
N/A
+44 3457212212
Wheelchair-accessible entrance
I created an account put in a few thousand and then received a letter saying i was overdrawn! They said it was an error and my money was there, which is fine but now i have an unrequested overdraft on my credit record. They never explained how this mistake happened and tried to cover it up! I complained to a manager but they ignored my letter and never wrote back! Needless to say i left!
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I always find the staff really helpful whenever I call. Co Op bank has excellent customer service compared to others I have used in the past. It's also great speaking to staff based in the UK when I call. Many companies in the UK use contact centres abroad and I struggle to understand their accent, I find this frustrating. Great to see Co Op providing jobs in the UK! I would recommend Co Op bank to friends and family.
Find this bank very very helpful and definitely a bank for the people !
Went into the preston branch just now and they refused to change 10 into change because I didn't have an account with them. Certainly won't open an an account with them in the future. Dreadful customer service. All o wanted was a bit of change. Your a bank for goodness sake
Not open Saturdays, should be ashamed.
Deli
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