Prestwick, United Kingdom
Airport
N/A
+443445446025
This is the last time I ever use Avis. They have gone downhill since they were bought from Budget. I took a car at Edinburgh airport to use for the weekend and to leave in Prestwick airport to make an early flight. Avis Edinburgh is understaffed. I was given the keys and let alone to find the car in the car park. When I found the car I also found an unreported damage on the door. I took a picture of it and walked back to the car rental office. I showed the picture of the damage and asked the Avis employee to come with me to the car. She refused and said she would add the damage to the contract. She obviously did not do that since I received a 500 Eur invoice from Avis for damage. Luckily I have an excess insurance for this sort of thing. Nevertheless I will ask the insurance company to treat this as a fraud and do my best to build a case against Avis and get a 'reward' to the Avis employee who caused the problem. I used Enterprise for years and never had problems of this kind. I wish they had an office in Prestwick.
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Called me 5 minutes before my rental start time to tell me that there was no car available which left me without a car for the weekend. They then charged me a 40 no show charge which was eventually refunded weeks later after several customer service calls.
Absolutely terrible worst rental experience I have ever had,do not use!! hired car from Manchester to drop off at Prestwick airport, got the car at Manchester and wrote on the damage sheet there was a large key cut up the passenger side of the car. Arrived in Prestwick and parked the car up and left the keys where we bad been Instructed as the customer service desk was now shut. Two days later I get an Invoice through the door with a repair attached for the key cut they took 600 out of my account without waiting for the paper work to come through from manchester. I phoned up immediately and told they needed to open an Investigation which would take 2 weeks, 3 weeks later I was eventually refunded the repair bill.
Truly god awful customer service. I'd rather walk from Prestiwick to London than rent a car from here for the drive.
Never again
Po prawie miesiącu od powrotu do domu zostałem obciążony mandatem w wysokości 30 funtów. Pieniądze zostały pobrane automatycznie z karty płatniczej. Żadnego wytłumaczenia o co chodzi, gdzie i kiedy popełniłem wykroczenie. Podczas całego użytkowania samochodu ani razu nie znalazłem mandatu pozostawionego na samochodzie. Nie ukrywam, że czuję się oszukany i pełen wątpliwości co do mojej winy.
Bien, cogimos un coche en Edimburgo. La entrega fue un poco mal, habíamos pagado el coche en España y nos lo querían volver a cobrar. El coche, nuevo, genial. La devolución fue sin problema.
Pongo una estrella porque no se pueden poner 0. Servicio lamentable. No son nada serviciales y hemos tendio que esperar 40 minutos en el mostrador para que viniera alguien a revisar el coche para poder devolverlo. No nos han dado ningun documento conforme estaba todo bien. No transmiten ninguna confianza.
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