Prince Albert, Canada
463D 15 St E
N/A
+13069221049
Terrible place to go. People I met there are rude, processing was very slow, and about 30% more expensive then the other firms. I strongly recommend not to go there, but if you have to, please ask for the price first. It seems like at the end they charge whatever amount they want as they seem to have no standard price. I asked them how come they charge lot more than last year although it was exactly the same amount of work. They said "Do you want to pay 20 more? You are lucky we are giving you 20 discount. Better be quiet". Surprisingly, it was still 20% more expensive after the discount, but they also added "You can find somewhere else next year"
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Janine is part of the problem. She is not new to this company. She told us she was handling our file but did not. In fact, she lost all our papers. It was extremely difficult to get in touch with her. She only responded to our calls after we complained to "Liberty Tax Services" the mother company.
Terrible experience. Didn't even have the taxes filed, in the process of filling out forms the question of disability came up and we inquired about mental disability to which she decided to try and educate us on how I don't have this problem but actually have this other problem and it was said condescendingly. This place has zero customer service, and I get the feeling if we did file they would have messed up our taxes.
Very frustrating experience. Had our our 2015 & 2016 taxes done by them. Took forever, could never get a hold of anyone. Multiple phone calls back and forth, was informed they don't take messages for staff so just keep calling and hopefully someone will answer. Took months before the whole process was complete and Janine did apologize profusely but we felt like it was excuse after excuse. Finally, everything seemed to be resolved and the taxes were filed. Now in April 2019, we are getting calls from the CRA saying my husband's 2015 year was not filed. We are tired of dealing with this, hoping the issue will be resolved ASAP. We're grateful for their help but we will not be going back to Liberty Tax.
They took 4 weeks to do our taxes and wasnt able to go pick them up when they were done . I asked the lady if I could pick up last week on the days they were open (monday, Tuesday and Wednesday) and no one is there. She said they were open until September. So I call the number just to make an appointment or somehow grab our t4's and the number is out if service... so now what?
DO NOT GO THERE! Very unprofessional A month after they did my tax return I realized that they never actually filed it. If I had not checked they would have never known.
Yikes. Should have read the reviews before I dropped my documents here. These people are clueless. Np though, got out after 2nd red flag; will go someplace where folks actually know what they're doing. Skip these time wasters, they'll make you late on your return with a shrug.
Thanks Janine. Quick and efficient tax preparation.
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