Prince Albert, Canada
139 17 St W #1
N/A
+1 3067638389
Furnace quit when it was minus 39. They came and found the problem, they were here for 15 mins and charged for a full hour, then looked at the bill and they charged for use of tools. Which was an impact to take 4 small bolts out, that charge was 60 dollars (so 15 dollars a bolt). Then they would not order the new part till they received full payment of the service they haven't even completed yet. And now waiting on them and expecting another 100 and some bill to do another 10 mins of work. My suggestion is to go with someone else if your able to
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Very prompt when scheduling a furnace maintenance in October. Replaced fan belt on furnace. A little more than a month later the furnace was making a loud banging noise - upon investigation the belt was loose and was slightly tightened, but was advised by the individual who looked at it - that the bearing worn. The worn bearing was not noted by Mr. plumber- so we could schedule another repair before winter set in, to replace the part needed. Contacted them to replace bearing but manager/owner won’t return our calls-no follow up- just left us high & dry. Mr Plumber is not the outfit you call for something as important as your furnace. The charge was hefty because one pays for mileage as well. So you expect them to do a reasonably good job!!
Excellent customer service! Great experience all around. Prompt response to calls and appointments always followed through. Very happy with the services I’ve received from Mr. Plumber. Thank you!!
First experience with this business. The gentleman at the front desk was very helpful and knowledgeable when it came to assisting me in getting a few small parts to fix my faucet. Would definitely give them a call if I was needing more work done in the future.
Called because of a problem with the kitchen sink. There was no wait time they were here in about a half hour of calling, the staff where very friendly and cleaned up the work area when done. Will definitely use them again.
They take over a week to come out leaving you with no heat. And after 3 visits over the course of 2 weeks I still have no heat. They either installed a faulty part or installed it wrong either way the next 2 visits should have been free. They billed us for the faulty part and for a new part that did not work and labour on both visits. The 3rd visit they came and put the faulty part back in from the first visit and it failed 2 days later leaving us with no heat. When I called back they didn't care it was Friday and they would get in touch with us Monday. They never did. I can not recommend this company because after 2 weeks and 500 dollars my house is still cold and they don't care.
If you want your time and money wasted, then call Mr.Plumber.
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