Prince George, Canada
1912 20 Ave
N/A
+1 2505637949
In-store shopping
I worked for Gustafson’s Kia for a short period before being let go as I was not the right fit. Let me just say that they are a wonderful group of people who genuinely want the best for the customer. They appraise trade ins fantastically and fairly. The dealer price is essentially MSRP. If you find yourself looking for a new car, talk to Jewel or Brendan, they are wonderful people. Despite being let go, I can genuinely say this is a good place to get a new car or trade in.
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Had an excellent time dealing with Sales and Financing Staff! They took care of my wants and wishes and didn't try to give us the run around. We purchased a brand new 2015 Forte EX Winter Edition (Outdated review, yes) it had many features and it was a good, economic car for my Fiancee... or so I thought! *Keep in mind the following is more of a warning* I should have done some investigation into the Forte before purchasing! The 1.8 MPI is prone to HORRIBLE piston slap. Between all the fires and engine failures of other models, it seems the 1.8 has slipped under the radar, although with a little research you can find many people with piston slap issues. Now, to clarify, I'm very particular about maintaining our vehicles. Quality filter and synthetic religiously every 5000k, filters checked frequently, PCV valves changed every 20000. It seems this was inevitable! When the slap (almost sounded like a tick in the beginning) started to develop, I was losing it! I changed to another brand of synthetic with no results. Switched back to conventional with no results. It was here to stay. I have not reached out to the Dealer as we plan on up-sizing soon anyway and it seems a recall has not been made regarding the issue. (Kia and Hyundai are horrible with recalls.) Always research the vehicle you plan to purchase, Kia or not!
Make sure when you make your appointment for a service you give them every detail about your vehicle. I have a 2013 kia soul I had brought in to get a heater block installed when initially phoned to book my appointment the lady on the phone asked me what kind of vehicle I had, I told her year and make (that's all she asked) I waited 1MONTH for this appointment!! When appointment day came I brought my car in went home because she said it would be a few hours, only to get a phone call a half an hour later saying they can't install the heater block because they don't have the heater block I need in stock, and I would have to wait ANOTHER month to get another one installed WTH I book the appointment a month ago and you don't have the part? Sooo customer service is
Nice bunch of people, not your typical pushy, arrogant car dealership types. If you are looking for a new car, give them a visit, if you want to maybe even ask for Jewel, the nicest car sales person I've ever met.
I’ll give a 3, every person in this dealership has been extremely nice , never had a bad experience, 3 years with them, I’ve gotten my very first vehicle there and traded it in recently for a newer one. The only issue was asking questions about a misunderstanding that had happened during the trade. Instead of being helpful I was told that I was calling him a liar, he didn’t want to speak with me anymore instead of trying to help me understand. At this point I feel like I should just bring it back and go elsewhere, or just always have two people with me. I’m uncomfortable, especially with how the phone call went. I don’t feel comfortable with the situation at all.
Excellent service, friendly professional staff! I felt comfortable and respected as a young female shopper. I was offered a very generous value for my trade in and I am very happy with my new Sportage!
Car dealership good service
The staff was great! We (two young women) were greeted immediately, and treated with nothing but respect the whole time. The saleswoman wasn't pushy at all, and was very friendly and informative. The building was clean and in decent shape. We got some tires put on and were going to have to wait a few hours. They send us to do our errands in a loaner car and called us 45 minutes later saying they had bumped us up because we had to drive a few hours to get home. The customer service was fantastic! The finance person was a bit pushy about the warranty, but we think it's because he genuinely believes in it which is fair. We got what we were hoping to get on our trade in and ended up leaving very pleased!
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