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MacCarthy GM Prince Rupert

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Prince Rupert, Canada

maccarthygm.com
GMC dealer· Buick dealer· Car dealer· Car repair and maintenance· Chauffeur service· Chevrolet dealer· Oil change service· Truck dealer· Used car dealer· Used truck dealer· Retail

MacCarthy GM Prince Rupert Reviews | Rating 3.9 out of 5 stars (8 reviews)

MacCarthy GM Prince Rupert is located in Prince Rupert, Canada on 1001 Chamberlin Ave. MacCarthy GM Prince Rupert is rated 3.9 out of 5 in the category gmc dealer in Canada. MacCarthy GM Prince Rupert is a retail company based out of 1001 Chamberlin Ave, Prince Rupert, British Columbia, Canada.

Address

1001 Chamberlin Ave

Phone

+12506249171

Headquarters

Prince Rupert, British Columbia

Open hours

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Laura Linton

We had an absolutely TERRIBLE experience with GMC. You can’t get a hold of anyone, we’ve left numerous voicemails with zero response to this day. They had our truck for over a week for a fix that we were able to do on our driveway in 20 minutes - and yes we had a scheduled appointment. Unfortunately we had to calibrate the new piece with GMC’s computer. After informing GMC EXACTLY what part needed to be replaced as we had already run tests to determine the issue, GMC ignored us and then proceeded to charge us 600 and in the end the issue was exactly what we had told them. Then after arranging a shuttle pickup, they no showed and of course did not answer any of our calls. Once we finally got our truck back we found a part from someone else’s vehicle in our truck and our tire has a new huge scuff mark on it. We will literally tow our vehicle to another town before coming back to this GMC because the experience was THAT BAD. Save yourself the stress and hassle and GO SOMEWHERE ELSE.

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Zoe Visneskie

I took my car to this dealership hoping for professionalism and for the work to be taken seriously. I unfortunately did not receive this. 27 days, three times I was called in to say it was fixed, and three times I made it 30 seconds down the road before the check engine light came on once again. Almost 1000 invested into this issue at this dealership, over half of which was labour, and was asked for another 400 (they were offering to pay labour at this point) to replace yet another thing which was, at best, an educated guess. I spoke with one employee to book my car in for the second time, was told they would call within 2-3 days with an update. After 4 days I called to find out I was not given an appointment and the car had not been seen. The third time I spoke with another employee and was given an update on what they believed was the issue and how much it would cost to fix it. Agreed to all work. I called back the following day to find out that they were waiting for me to call to confirm that the work could be done. Add another couple of days and it was "fixed". I am an extremely patient person when it comes to businesses and understand that cars can be difficult to pinpoint the exact problem, but I was not impressed with how this whole thing was treated. I was called to pick up my car three separate times because "it is fixed, we test drove it, no issues". I hope that noone else is given this "go-around".

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Marilyn Smith

Want to give a shout out to Kimberly Godfrey and the rest of the McCarthy GM team!! Best customer service I have ever received at an auto dealer/service centre! It is so awesome go there and they are genuinely happy to see you. Exceptional customer service and I love my new vehicle and the fact Kimberly listened to my future plans and had a trailer package installed for me. I'm a happy camper

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Jaimie Angus

Best experience I have ever had buying a vehicle. Found me something AMAZING within my budget and their team looked after me the entire step of the way as a unit - not working against each other for a sale. Kimberly and her team knock the competition out of the park. Thank you !!!

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Cecily Moore

no word on my van been waiting forever!

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Philm Maker

After many, many years of buying new vehicles in Penticton because of the extremely poor service in Prince Rupert, my son and I decided to take our business back to Prince Rupert when the new owners took over. They were very eager to sell us new vehicles but not so eager to see us or talk to us when we needed post-sales help. After we spent a combined 150,000 on new pickups, I charitably assumed that they would at least ask us how we were enjoying our new vehicles, but we’ve heard squat. My youngest son also has a GM vehicle and they have treated him abysmally on service visits - even crazy-gluing his door handle together when it broke. This dealership has regained its status as a stereotypical car dealership. Back to Penticton we go!

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Jenifer Ferguson

Just bought a new car from MacCarthy GM in Prince Rupert. The sales staff were great - Todd, Kim, Kayla. Also always get great service from Marnie and Cara in the Service Department. We shop local wherever we can and all the staff here make it easy for us to do so. Thank you!

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Melissa Angus

I was very pleased with the business we received and we'd recommend this great company for a vehicle. We will be back when we want to trade in. They were very helpful and found the perfect fit for my family. Thank you again sales associate Kimberly. You were fantastic.

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