Annapolis, United States
326 First St suite 103
N/A
+1 2402986521
I researched a heat pump replacement for over a year, obtaining proposals in frustration after frustration with other company's pressure tactics, poor communication, and endless pricing schemes of various and myriad ebates\ to lesson the sticker shock of the exorbitantly priced initial offerings (employee discount, you own a dog discount, we like the same NFL team discount). PRO-TECH, and owner Chris, knocks them all to Shame St. and provides the real deal, the facts, no subterfuge, legit utility or manufacture rebates, etc. His patience is extreme and his willingness to answer questions phenomenal with as much or as little detail as desired. Just wow! Every step of the way he informed, reassured, followed through. These systems are not \plug and play\ and are only as effective as the attention to detail install. Installation by Rocco (Jr) and Brandon were also without fault, from COVID protocols to respect of property to ensuring any lingering questions were answered after install. Pro-Tech obviously prides themselves on their stellar reputation before, during and after and it shows. You will notice. No regrets, just fantastic service. I am a selfish consumer of reviews and admittedly less inclined to providing. But Chris and his team at Pro-tech are that good! Ummm Bosch IDS 2.0; badazz and worth the .
like
Responded rediculously quickly to my email (at 9 oclock at night) and came out the next morning. Diagnosed the issues quickly and found it was something very small and easy to fix. Knocked it out and moved on. Trustworthy, fast, professional. Can't ask for more than that. And he is a small local business. Perfect.
Chris and his team were very professional, knowledgeable and efficient. They replaced my AC, heat furnace and hot water heater in half a day and for an amazing price. I highly recommend them!
Chris knows the meaning of customer goodwill and did not charge us for service calls that did not resolve our issue when it became clear that it could not be fixed - without expectation of further business. In the end we replaced the system and trusted him to size it appropriately and they were able to turn it around and install within a week. Throughout, he was punctual, responsive, and easy to communicate with.
I could not be more pleased with the services that Chris and Pro Tech provided. Chris and Pro Tech were responsive, punctual and very informative. I needed to get a fan blade for my unit replaced after a tree removal company let wood chips fall into my HVAC unit during a tree removal. Chris educated me every step of the way and I felt very confident in their knowledge, efficiency and skill. As an owner of an insurance agency, I would not hesitate to recommend Pro Tech to my own clients if they are in need of HVAC services or general advice. Pro Tech is a top notch company and I will be using them for all of my HVAC needs moving forward.
Deli
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