Provo, United States
495 N University Ave #100
N/A
+1 8013730465
Do not ever work with FCS if you value humanity and your own sanity. I was moving from one of their properties and spent half of September trying to cancel my HOA auto pay. They said they were transferring systems and to wait until October. I waited until October and they told me what to do then. And guess what, the auto-pay was never cancelled. So they told me it would take 30 days to get a refund. I called 4 times to check up on the status...it was still processing but was in the system. Then it was lost from the system, then they magically found it was applied to the wrong account, then they suggested I be patient. 30 days is really patient I would think. Then they suggested I wait another 60 days to get a refund or I could bypass them and go directly to my bank to contest the charges. They would not expedite my refund for all my trouble--they would do nothing whatsoever by way of customer service. Then they asked me if there was anything else they could help me with...um, you didn't help me with the one thing I have been trying to get you to do for 6 weeks. I have to go to my bank if I want customer service. Not to mention the whole time we lived there they did not respond to a single email we sent them or any maintenance request...not a single one. Not sure what they get paid for.
like
If you're a tenant, I would get a lock for your door. Apparently some maintenance needed to be done in my bathroom, and without notifying me or my roommates they came into the apartment and did maintenance. I was freaked out when I came home to find things rearranged in my room and men's shoe prints on my shower floor. When I called they said they had "forgotten" to tell us. We didn't think it was a big deal, we let it slide, and then it happened once more before I finally put a lock on my door. When I did, I got a call from management asking me why my door was locked, I explained the situation and the person I spoke to, acted like it wasn't okay that I had decided to lock my door. I was eventually too uncomfortable to live in my own apartment. Not a good rental company.
We've had only the best relationship with Blake Cox of The Regent (Salt Lake City). Blake is attentive, professional, and courteous. Without fail, he kindly advises us as needed and attends promptly to issues related to our property.
I have worked with FCS for just over a year now when we switched from a competitor. Our HOA has been happy with our interactions with FCS, our representative attends our meetings even if held on Saturdays. They’ve provided us with information we’ve requested and look into issues that arise.
After a few negative experiences of filing ticket requests, with HOA Living, Suzanne Peterson reached out to me and was attentive to my request and we were able to work towards a solution. It's been a much better experience working with HOA Living since.
Great customer service experience dealing with Nicole! Thanks again for bringing so fast and efficient!
Working with FCS has been a breeze! Anytime I have issues here in the community, or if someone needs me to bring something to their attention, Debi Buchanon has been great to respond within a very reasonable time frame to address anything we need! Our grounds are well kept and we are always provided with in-depth financial data for the coming year!
Sorry for the different account on this review. This is Diane from Sunrise Village HOA. Rusty has been good to attend our meetings. We're having to work through some delays on staircase replacements, but he got our recent plumbing problem fixed speedily and was super efficient on follow-up with that.
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