Provo, United States
454 N Seven Peaks Blvd
N/A
+1 8013739678
Do not ever work with FCS if you value humanity and your own sanity. I was moving from one of their properties and spent half of September trying to cancel my HOA auto pay. They said they were transferring systems and to wait until October. I waited until October and they told me what to do then. And guess what, the auto-pay was never cancelled. So they told me it would take 30 days to get a refund. I called 4 times to check up on the status...it was still processing but was in the system. Then it was lost from the system, then they magically found it was applied to the wrong account, then they suggested I be patient. 30 days is really patient I would think. Then they suggested I wait another 60 days to get a refund or I could bypass them and go directly to my bank to contest the charges. They would not expedite my refund for all my trouble--they would do nothing whatsoever by way of customer service. Then they asked me if there was anything else they could help me with...um, you didn't help me with the one thing I have been trying to get you to do for 6 weeks. I have to go to my bank if I want customer service. Not to mention the whole time we lived there they did not respond to a single email we sent them or any maintenance request...not a single one. Not sure what they get paid for.
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Mariah is a sweetheart and always helps me out with any questions or concerns that I might have.
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