Pudsey, United Kingdom
1 Market Pl
N/A
+44 3457203040
Wheelchair-accessible car parkWheelchair-accessible entrance
Some businesses use COVID as an excuse to reduce their services to almost nothing, while some try to make good of the bad situation and do the best they can. Unfortunately Halifax is NOT the latter
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Customer service is a shame especially in that kind of institution
Wow disgusting service I was on the phone to my poorly grandma and they told me to hang my phone up I wasn't even talking just had her to my ear after all security questions they said my signature was wrong well yes I'm 25 now I was 16 when I opened it I asked how long they would be one woman said it will take as long as it takes disgusting the manager was rude if he was a manager as he don't have a name badge on all in all very disappointed didn't even wanna give them 1 star
I would have preferred to give no stars but its not possible, however this is a bank where from manager down are not just out of touch with their customers but out of touch with the products they sell, and each person who works here has a different way of interpreting them and so confusion for them is normal it maybe that now they belong to the Lloyds group, but sell Bank of Scotland products also that causes this outcome, but their lack of training is evident in every way, from their meet and greet person who seems to only meet and greet her friends ignoring other customers to the manager who gives advice that it contradictory to the cashiers. The advertising for the Halifax that \because you do more\ this branch couldn't do less the marketing hasn't got through to the employers here, the Halifax tree requires pruning and it would be a good idea to start with this branch, i heard several of the cashiers and staff after waiting over an hour at the counter tripping out their corporate saying to customers who they couldn't deal with \is there anything else i can help you with today\ if only they could, i would recommend anyone else suffering needlessly to write to the head office which i did at least you get someone who is trained and offers apologizes sincerely unlike these ill mannered time wasters. I have to make one comment one member of staff a cashier was in fact very nice and did apologize sadly i could not catch her name.
DISGUSTING CUSTOMER SERVICE !
Disgusting customer service
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Wheelchair-accessible car parkWheelchair-accessible entrance