Pueblo, United States
2828 US-50
N/A
+1 7195458746
Had to rent a car for a body work job on my regular car. A nice opportunity to try out something different than what I have already looked at
like
Very nice and worked with me, I'm very thankful, I left some valuable items in one of the compartments of the truck. They called me and said I had left some items behind and I can come and pick them up. I am so grateful, thank you!!!
Was told I wasn't responsible for damage, because the rental hadn't been checked for damage for 4 months, nor did I even know that there was any damage. Rented the car a month ago and am just now being contacted by their claims department. These people's word means nothing. Don't trust these people, rent from ANYONE ELSE!
Glad they were able to us a car. Real life saver!
I had some hail damage to my vehicle back in July of 2020 and as a result I needed repairs which also led to my need of a rental car. This was supposed to be covered by not only the repair shop, but also my insurance policy. I returned the car August 21, 2020 and had not heard anything, so I moved on with my life. In October on the 7th or 8th 351.08 was taken from my bank account by Hertz! I called the repair shop who then referred me to my insurance company. After a couple of hours my insurance adjuster informed me that there was a mistake made and that my insurance should have covered the rental cost in full. He also advised me that he spoke with the branch manager and that she processed my refund. It took from the 8th of October 2020 until the 20th to return my money to my account! For me, this is unacceptable! They sure didn’t take that long to take the money and they were wrong in taking it they waited forever to give it back! Like most people, I live on a budget and 351 dollars is not a small chunk of change! Not to mention, they keep horrible records and always struggle to find your record of your rental. As a result of this experience I will not do business with Hertz ever again! This is a horrible company! A well deserved 1 star rating in my opinion.
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