Pulborough, United Kingdom
Bury Gate, 4, Bury Mill Farm
N/A
+44 1798839300
I have one the Exposure Tracer rear bike lights. It’s a brilliant bit of kit and I’d highly recommend it - fits easily and gives you a really safe and visible rear light. Lasts for a long time on a single charge and seems unaffected by the weather. This morning I had a small problem with the rubber mount snapping so with quite low expectations sent an email to the service email address. Almost immediately Matt replied and offered to send a replacement rubber fastening. What great service! I actually bought a second bike fixing mount to allow me to swap lights between bikes and with the minimum off fuss Matt sorted it out and is posting the two pieces together. Outstanding service and I’m so glad I bought this light. I will definitely choose lights from this company again given my experience and reading others similar comments. Excellent all round.
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I've got a 2007 Enduro Maxx which I've had from new and after 14 years regular use is still going strong. But at 720 lumens the output is a bit low by todays standards for off-roading so I've added a Racelight Mk15 to my collection. These are the best MTB lights in the world IMHO and Exposure's customer service is brilliant too.
If you are wondering where that cyclist got those amazing lights from, the chances are they are made by these lovely folk. I've had my set for almost 2 years, my partner has had his for almost a year. Feeling safe and visible on country roads in the Highlands rocks! My partner cycles 25 miles a day, mostly on country roads around midnight then 6am. Mine have done thousands of miles, day and night. Awesome product - perfect in every way! Wonderful customer service too if you ever want to talk tech.
Super customer service. Had an issue with my light after 2.5 years. Super efficient repair service at a reasonable price. Great to see a company that will repair products rather than say they have to be replaced in the current throw away society.
What a brilliant helpful company to deal with. Problem with a light sorted asap no charge. Customer service at its best. Really high quality product too. Well done guys.
I had a problem with an out of warranty Exposure light. I posted it to Ultimate Sports Engineering on Monday and it was returned on Wednesday fixed like new. Fantastic service.
They haven't closed, they've moved to Ultimate Sports Engineering Ltd Unit 4 Bury Mill Farm Bury Gate Nr Pulborough West Sussex RH20 1NN
1000 Dank für diesen tollen Service. Meine Lampe (Diablo) funktioniert wieder wie am ersten Tag. Die Reparatur erfolgte zügig und der Rückversand kostenfrei. Viele Grüße aus Deutschland
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