Pully, Switzerland
Avenue C.-F.-Ramuz 70
N/A
+41 800277872
On-site services
Wheelchair-accessible entrance
This is amazing - I tried to contract an insurance with them, website was down for a week. When I got on the phone with them (after waiting for 10 minutes) they couldn't really answer my questions. I guided them in what I needed in the end. They didn't send me the policy until I had to contact them 3 more times. When I tried to call them back to clarify a point today I was moved from department to department. While on hold I decided to read the Google reviews - that's when I simply decided to hang up and pay an extra CHF 1,000 for another company per year that had an actual reputation. I feel sorry for anyone with them. If to get a contract with them is near impossible, I can't imagine what it's like to get any sort of treatment reimbursed!! Cherry on the cake - some sales guy from there company called me to try and sell me some additional cover to the one I was trying to contract. This is just a company waiting to go bust. Thank you for all the reviewers. Know that by commenting you saved those incompetent fools from attracting new business. It's a little solace I can offer!
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I have had absolutely no problems with this company. I do all my communication online, they send me all the money direct to my bank & even sent me over payment back within 1 week of payment. Not the cheapest but WAY WAY better than Groupe Mutual who are a absolute Catastrophe, took 7 phone calls & a threat of legal action to get results.
I'm a customer of this insurance but I'm not proud at all. I wanted to get an insurance for my girlfriend as well on this company and so I did everything online: the confirmation mail was never received. After contacting them, they said that it's normal and that I had to wait for a couple of weeks. After a couple of week I called back again and asked the status of the request: they basically said that although they had the registration, we had to re-do it from scratch because we didn't confirm the email. I politely thank them and went to Helsana's website. In a couple of days everything was processed as it should. Well, I guess Assura doesn't want any new customer lol
seriously beyond exasperating. i've been calling for 10 months trying to resolve issues. every time i call i am told everything is in order and then i keep receiving bills with extra fees because apparently nothing is in order. every phone call takes forever and costs money. written post doesn't seem to get processed for weeks/months. as a cancer survivor i really have no energy, time or patience for this lack of service. feel like screaming and crying.
Guys, with all the money that you get from us, why do we still have to pay extra charges for calling your customer service ? Come on, lol. I am not saying there is no other ways to contact you. My point is that you charge us extra fees for calling your customer service. The very basic of customer service is to provide customers with someone who is available, willing to listen to what we have to say, provide the right information and get things done. That is how customers feel cared, not talking to an online forms and waiting for days to get a response. When we try to reach you, we want to talk to a person, not to your online forms. When we try to reach you, we need(ed) the information the day before, not in 2 to 5 days. And you guys are trying to make as much money as you can on that. Booooooh, lol.
IM-PO-SSI-BLE to cancel my insurance, they keep coming back with an invoice!! Assura is a shame for Switzerland and its tradition for customer friendly insurances, stay away!
Terrible user interface, terrible contact workflows. Struggling to get basic information on how I cancel a contract after they - IMO - stalled me. Quite possibly the worst insurance company experience I've had.
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