Norwich, United Kingdom
64-66 Westwick St
N/A
+44 1603618618
Ive never privately rented a property before but I was desperate to find a wheelchair accessible ground floor flat. I called Pure & explained to Nina that I had a buyer for my house so needed somewhere ASAP. Long story short. I viewed a flat that seemed fine although I queried the dirt tiny electric heaters. I was told the heaters were cheap to run & threw out a lot of heat. This has now been checked by a heating company & they’re just cheap plug in heaters that are not enough to heat the size of the flat. The windows are draughty and trying to get something done is impossible. I’m in a wheelchair & they knew this but I wasn’t told my post would be put in an outside box down some steps! It took a month for me to find out why I’d had no mail as another tenant told me & she now gets my mail. It was agreed with the landlord that wood flooring roils be fitted but when I collected the keys cheap vinyl had been put down with brown sealant up the skirting board. There’s mould round the windows & bath & the external door was broken. One of the tenants sent an email as the door was so bad we recently had a syringe left at the bottom of the stairs so someone had got in & taken drugs one night. We have 2 vulnerable people here plus a child but none of us feel safe so we have to make sure our own doors are always locked, I can’t believe any letting agency would treat its tenants so badly. The hallway has no heating at all & the front doors to each flat are not fitted properly. I with if used a good agency & not one that ignores my calls & emails.
like
Absolutely fantastic experience, staff were all really friendly. Sarah was incredibly knowledgeable and patiently helped me through every step the process. Couldn't recommend highly enough. (Plus, if one were so inclined, there's a bar next door for a celebratory drink!)
Sarah and Jasmine have both been fantastic handling our move and have been really contactable for any issues with the property, me and my partner would recommend
Have let my house for over 8 years with Pure as the managing agent. Generally they do a good job. Lettings have always been undertaken efficiently. Communications from tenants have been prompt - i.e., when they require repairs or extra information about the contract or property. On the occasions when unexpected issues have arisen, Pure have helped deal with those, looking at legal issues and advising on ways to move forward. Occasionally communications within the office seem to take time as issues are passed between people specified for each task, but the delays are not unwarranted. Overall, I've been happy with how they manage the property.
Great company, very friendly and extremely helpful, thanks so much ️
Deli
The best companies in the category 'Deli'