Oro Valley, United States
9005 N Oracle Rd
N/A
+15203336571
I work at Quail Park of Oro Valley and I moved my in-laws there. My father-in-law is very hard to please. Yet staff members got him to smile, especially when they personally went to his apartment, brought him a birthday cake and balloons, and sang happy birthday. They have taken extra precautions with COVID with weekly testing. The building is always clean and well-kept. The front desk and wait staff play pool with the residents and the chef comes out to meet and greet all residents in the dining room. It's a great team.
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We have been very happy with Quail Park. My father has received the perfect amount of care and they have given him his independence but still assisted us in making sure he is safe. Even after a resident's family member brought covid into the facility, their response, notification to the county, continued testing have made us feel safe in his long term health care needs. We continually are grateful for Quail park and their staff for their assistance in this hard time.
I wish I had moved my mom to Quail Park sooner. The Director and Staff are kind and helpful. This has been a great experience.
I read these reviews and to be honest I’m disappoint on how the company gives a can response. Let me give you my feedback. With COVID they had my father in lock down. We were happy that they were taking steps to protect him. We had very limited opportunities to see him. Each time we visited him the staff behind the desk had his mask down. I’m sure you see where this is going. My father got COVID from the staff or someone there. He died 7 days later. They then sent me a email asking if I wanted to set up time on Zoom to visit him on Thanksgiving. I have called the Director, email him on the insensitive email to no response Never take your loved one here!
I’m not sure where to begin at this point. Do not under any circumstances move your loved ones into this facility. The management staff has been replaced and every level and they are understaffed. The employees are forced to work short handed and not given any help by management. They consistently leave their memory care unit unsupervised. It’s quite a safety risk when we care for patients who exit seek and manage to get out of the secured unit. Residents are more vocal about the lack of care being provided and you can feel the unease just from walking in. They also are not testing anyone for COVID-19. Not employees nor residents since the pandemic began despite tests being requested by multiple employees. This is not the care home you want your loved ones in. Please do some more research and really look around. This facility doesn’t have enough staff to provide adequate care and your loved one will be the one to pay the price.
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