Queensburgh, South Africa
121 Main Rd, Malvern,
$$
+27 314643122
N/A
Kerbside pickupNo-contact deliveryDeliveryDrive-throughTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
CoffeeKids' menuLate-night foodQuick biteSmall platesVegetarian options
For such a busy store, you would expect better planning & management. They are always running out of chicken & unable to fulfill drive through orders. In addition, the new drive through does not work. It has caused unprecedented traffic jams in the parking lot & on the roads leading to the drive through. It just does not work.
like
Quick and efficient very sharp manager Phindile
Their level of service sometimes differs depending on the time., other than that they are really good.
The service was shocking. I can safely say there's no management. I placed the order through Mr D and was supposed to be ready @19:15. I got there (19:10) and no one offered to help until 19:25 when I asked if someone was willing to help me. Eventually one guy came. After explaining, he told me there was none. He asked me to fetch the proof from the car, but didn't pay attention thereafter. Again, I asked if someone was gonna help. He came, but surprisingly, he didn't ask for slip but find the order where he was looking earlier. I was out of the shop at 19h52. It was like Ii was asking for a hand out. Shocking customer care(if any).
The generalization if googled, is that fast food average wait times are around 4-5 minutes. That does not seem to apply here. There have been countless times where the average waiting time for an order is 15 minutes. The people at the tellers spend more time talking amongst each other instead of checking on meals and waiting time when asked. At least have some consideration let us know that our meal will be taking unnecessarily long. My example is just the latest edition in the disgracefully long waiting times of 20 minutes for 5 of the most simplest meals.
Go to the drive through to get a quick meal. We get told that there is no lettuce at all. How can KFC not have lettuce? We agree to still pay full price and go to the next window. We then get told to park and wait 8 minutes for the wings to be made... I have been waiting 30 minutes now. So we go inside to see what's happening. The person cooking the food is sitting and wiping her nose while making our food. Pathetic service. This is disgusting.
Service with a smile and very busy with exceptional organizational system to provide the food
slow service. food is never great. one of the worst KFCs around, however we use it out of convenience
Deli
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