Raleigh, United States
1200 Hurricane Alley Way, at Trinity Rd.
N/A
+19198540502
I enjoyed my experience at this hotel when it was a Courtyard for many years. I made a reservation this spring at the new Arena Suites and was impressed by the friendly service. When I had to unfortunately cancel fewer than 24 hours prior to check in, there was no hassle whatsoever. I will look forward to my next stay at this very conveniently located hotel.
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Had a good stay. Slept on a pullout couch. The room was fresh and the AC worked well. Parking was ROUGH the first night. Overall, would stay again. Edit: Oct 2017 Ugh. Room smelled of mildew. Vending machine practically empty. Bottles of water were 2.50 at the lobby. Sheets were dirty on pull-out couch. No fan in bathroom. Lights in vanity area were very dim. It was quiet and the AC worked. Not dirty, other than mildew smell and sheets.
It's pretty much like the other reviews say. It's a nice hotel! The rooms are NOT run down. It's clean and the staff is pleasant. Beds are great too and they wash ALL bedding. What more do you need? I paid 109 for a nights stay. One gripe is no fan in the bathroom but I was alone so there were no roommates to complain :-)
Rooms were of great quality. Very spacious, with room to spare. Not far from downtown, 15 min ride maybe more during the standard high traffic hours. I've stayed in much worse and had to spend more money. Best value for your money.
We stay here every time we come to a hockey game. The staff has always been friendly and helpful. Big rooms and beds. Always clean. Walking distance to the arena and to a great restaurant, Backyard Bistro.
Exceptionally clean, well-appointed large room with fridge and microwave in mini-kitchen. Great, friendly, attentive staff. Breakfast is one of the best hot breakfasts at this class of hotel.........waffles, pancakes, sausage, eggs, cereal, fruit, yogurt, pastries. We stayed here for a hockey game at PNC Arena, and it's a quick walk across the street to get there. Will definitely stay here again.
Very pleased with my stay at Arena Suites in Raleigh. Clean, spacious room, conveniently located near several restaurants and shopping centers. Friendly and attentive staff. I highly recommend this hotel.
Our front desk representative was very rude and unapologetic. We came in very late around 10pm after a long day of horse showing. He wouldn't accept my friend's credit card because it had her husband's name on it, instead of her name. It was her business credit card. I ended up having to cover her room with my card. It was a very busy weekend with the horse-show and an event going on across the street at the Hockey arena. The front desk guy said we had to come back in the morning at 7:30am to get parking passes. We said we have to leave it 6am for a horse show and if we could get the pass early, and he said no, it won't be ready until 7:30am since the passes change colors every day. Also, we had to cancel one of our extra hotel rooms, which we did well in advance before the 48 hour deadline and he said he did not have any authority to cancel the room. We had never felt so disrespected, and will probably stay elsewhere next time we come to the horse show. VERY rude and unapologetic front desk.
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