Raleigh, United States
3416 Olympia Dr
N/A
+1 9196620690
Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery
Wheelchair-accessible car park
Service was pleasant and covid-19 protocol was followed regarding customer service. No crowds, masks required. Friendly
like
I had a repair on my 1999 Ford Expedition. My mechanic said he could get the part from O' Reilly's. I called on 9/2/20 and spoke with a manager and he took my credit card by phone, but never sent my receipt in the email. I called back on 9/3/20 after the mechanic told me that the store did not have the part. I spoke with a manager and he stated that the part did arrive and I asked why did not give the mechanic the part and he stated that he did not know why except for the fact that my order was placed under a business and it was not discovered until later. I asked this manager why he had not corrected this error and apologized and made things right. The manager told me that this \was not a dog and pony show\ and I could demand anything from him. He repeated this same phrase about three more times during our conversion despite the fact that I was polite and respectful to him. I called the district office on this same day and never heard anything back from him. I called on 9/4 and I was made aware of the fact that both the district manager and the regional manager went on vacation without any follow up with me. This is the most outrageous way to treat a paying customer. I can only say that I will never do business with this company again. I will also discourage others from buying from O'Reilly's.
Great job with my order and the things I bort but they didn't have a brand new starter for my vehicle only ref
I'm posting this review because I'm surprised by how good the service was at Oreilly. A year ago I purchased an optima red top battery, and the sales clerk mentioned if I signed up for their rewards program I wouldnt need a receipt if I returned it. I ended up signing up and within a year my battery would no longer hold a charge. I took it back to the same store and expected to have to fight and more than likely not get a refund under some unread condition. 5 minutes after walking in I left with a new replacement battery at no charge. Amazing. I will no longer shop anywhere else for auto parts.
Great service but prices are higher than other parts stores.
Deli
The best companies in the category 'Deli'