Raleigh, United States
500 W Morgan St
$
+19198339927
N/A
Great people, great customer service and product selection. Shop local.
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Good selection and outstanding service. I took in a saw (purchased elsewhere) with a troublesome engine, and they diagnosed it, gave me an estimate, and gave me the option of just buying a better new one with a warranty. Labor is expensive, so I took option B. They have a real shop that can do everything from mower blade sharpening to full engine rebuilds.
I placed an order for a string trimmer on 2/20/20. I was told it would come in 2-3 days. After a week, I called to check on it and I was told it hadn't come in yet, but should be any day and they would call me. Three more days passed and I called again and was told they would check on it and call me back. No one ever called, I called AGAIN and was told that it would not come in until the end of the March. They were never apologetic about any of the misleading timing or lack of communication. I called a local competitor and placed an order for the exact same machine today on 3/4/20 and was told it will be in stock 3/9/20. I called Wilson's to cancel my order and was told it would take 7-10 for them to refund my money.
The equipment is built and tested before it even leaves the shop. they take care of the warranty for you as well as repairs should they need to be done.
Friendly staff, happy to work with you, much better than taking it to a big box store. Shop local and shop smart.
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