Ramsgate, United Kingdom
1 Richborough Cl
$$$
+44 1843808972
N/A
Outdoor seatingDeliveryDine-in
Toilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible liftWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsFoodFood at barFree water refillsSpiritsWine
One of our favourites. Always amazing food, great service and an enjoyable experience. Excellent social distancing and staff are very helpful.
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Super friendly welcoming staff, the gentleman who was hosting was very friendly and made the whole experience very welcoming along with his colleagues. Didn’t expect it to be this nice and friendly in here but would definitely come back again! They have the covid19 situation managed very well and everything makes you feel safe too, so no overcrowding etc. The staff make this restaurant what it is and if I knew their names I’d mention them, all very attentive, very informative and make you feel like you’re in their home. Customer experience nailed to a tee, if only all restaurants had staff like this one. Thanks guys. A*
Great covid safety measures in place. Staff need to remind customers to put their masks on when walking around as a few customers walked around without one. Food is lovely although please sort out the crust on your steak and ale pie. Crust wasn't edible. We did however get a free dessert as an apology. All in all a good experience well done.
Lovely food and the staff were friendly. Would have been 5 stars if the food arrived a little more quickly. The restaurant wasn't particularly busy so I'm not sure why there was a delay. Good food though!!
Food was prepared well, but the quality of the beef that I had was sub par. Very fatty/gristley and not a lot of flavour. The kids enjoyed their burger and fish though. Would have been a 4 if the beef had a decent flavour and not fatty/gristley.
Very good service. Staff all wearing masks, good social distancing and one way system in place. Felt so comfortable went 4 times in the 5 days we stayed in the area. They asked you to use the hand gel. It was the safest place we have been to. They have done everything right.
Nice atmosphere and friendly staff, it can be quite full during lunch time. Go early. Reasonable price and a huge menu.
Having planned our day for weeks to take our grandchildren out for lunch at the Hooden Horse we were very disappointed with the experience. We ordered nachos to share which we all disliked as was cold, soggy and a horrible taste. We complained and the server said she would sort something out if she had time. The main course came and was inedible. My jumbo fish and chips was chewy and side salad a few leaves of shrivelled lettace. Again I complained only to be told the salad always comes like that and she didn't have time to sort it. I asked for ketchup and mayo and got told, listen darling ive got people waiting and you will have to wait until I have time. We left our meal and went to the bar and asked to speak to the manager and she was called. To our shock it was the rude woman who served us. She continued to be rude and aggressive towards us. Worst service, worst food, worst experience we have ever had anywhere. Saturday lunch ruined by the food and the manager.
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