Rancho Mirage, United States
72201 Country Club Dr
N/A
+1 7603405999
Excellent Staff , Great Therapist, Food was more than enough if i wanted a special order, it was given. This was a journey i will never forget being a patient there
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The worst place ever. Huge turnover and every concerned conversation is with someone new. Mom was here until we couldn't take it anymore. Walked in and found her head busted open and she bleeding badly, I found her they didn't. 300.00 and Diamond Ear Rings stolen and had Police Reports done, no help from Brookdale. Mom found in driveway late at night a few times, they don't care or they just don't watch the patients, this is all documented. Calling me daily about mom's smoking after I gave them permission many times to deal with it. Paid extra for services that never, not once ever happened. One month being told by the director that Mom's bill was paid in full, 30 days later from a new director she owes 21, 000.00, it just went on and on. There are many great places in the desert and this is not one of them.
I went to Brookdale two separate times. Once in 2018 after a knee replacement....I had excellent care!! Then again in 2019 after a hip replacement. Still good care.
I haven't been a resident but I went through rehab here after complications from a gall bladder removal. I have been to other places for rehab and none of them compared to the rehab team here. They make rehab (almost) a pleasure. I told them to work me as hard as they could without killing me. :) They took me at my word and we went at it. Very pleasant people. Food is decent, far better than other rehab places I have been in. The nurses and attendants were always very responsive when I needed assistance.
Nice Facility. Good equipment. Bad staff. My mother, who recovering from shoulder surgery and cant use 1 arm, complained that the staff is rude and inconsiderate. They bring her food and leave it on her rolling table expecting her to feed herself when they should know she just got out of surgery and can not do so. They're also very loud. I'm here visiting very early, to feed her breakfast since the staff wont, and can hear the staff joking around, laughing, and yelling at each other from across the building. These people are exhausted and trying to rest and recover.
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