Rancho Mirage, United States
14 Porto Cielo Ct
N/A
+17604234400
They showed up unannounced after us requesting a call and did nothing, called me finally and I rushed home to find they left and did nothing. My spa is draining over a foot a day but they saw nothing wrong. Terrible company with the reviews to reflect it. Save your time call someone else. Thanks for messing up my day and schedule for nothing Golden West Pool Repair. “Your ace in the hole for over fifty years” lmao, guessing that mommy and daddy must have been good pool repair people then the kids came along. What a joke.
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I was concerned because of the number of bad reviews but that was not my experience. I've had Golden West out for two different issues over the last 2 1/2 months both times through First American Home Warranty. The first time my salt cell needed replacement and the second was my filter pump motor. Both times Golden West was responsive with no long waits to get the repairs completed and their tech, Alex, was excellent. I saw several posts about rebuilt parts but both mine were new. I'd have no problem using them again.
They replaced a pool heater that was covered by home warranty. The initial service went well. However when the Jandy unit stopped working a few weeks later I called them. They informed me that the problem was covered under manufacture warranty and that they would contact a technician. It has been over three months and my pool heater is still not working. The person Golden west has answering the phone (customer service rep “supposedly “) refused to give me his name or the name of his boss and would not allow me to speak to anyone else and then hung up on me. Please don’t use this company horrible customer service.
Don't fret if you are assigned this company by your home warranty!! I was worried after looking at their reviews and it all turned out great for us. They came out within 2 days of filing a claim, reported back to our home warranty company with an honest evaluation and I had an approval for repair in two business days. Everyone I encountered was kind and courteous.
I just had golden West come and replace my pool filter thru first American home warranty .From the initial contact from their office to schedule the appointment right to the installer (Adam who was very professional and knowledgeable) coming out they have been awesome I would highly recommend them.I have read their prior reviews and with my experience with them twice now has been a very good experience.
My home warranty sent this company out to fix my pool filter. The guy showed up, pulled apart my filter and told me he’d be back in a few days. I didn’t see him or hear from them for 3 weeks. All the while I had no filter and couldn’t run my pool. After many times calling I finally got them, they said they were still waiting on a part (which the guy had already ordered and said would be in three weeks prior) and they’d be out next week. The guy comes out and “fixes” the filter and for 2 weeks after it blows all the powder from the filter back in my pool. My pool man told me to call them to come out and fix what they did... so I call and ask for them to check it out and they told me to go through my warranty. I forget to call the warranty but get a call the next week from a private number at 6:30 am which is odd... it was a service guy from the company saying he was going to swing by and look at it. He goes in, does whatever he does in my back yard and leaves. Never heard from them about what he did or what happened. Finally today, my pool guy is back... tells me nothing is fixed and there are three leaks now. If your home warranty people assign them to you- decline it.
Anthony is the best. No one else we would have work on our Pool for repairs and maintenance.
I have an Old Republic Home Warranty Policy and my pool pump stopped working. it was leaking water everywhere. ORHP sent someone around and they advised the water level in the pool was too low and they pump had been run dry causing damage to the seal, the gasket and the back plate. As the failure was not normal wear and tear they denied the coverage. My pool service guy showed me pictures of the water level and it was perfectly fine so I asked ORHP for a second opinion. Golden West Pool Repair was assigned the job and I had pretty low expectations, given the google reviews. Alex came on time and replaced the seal and we're now back up and running. Thank you very much!
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