Chicago, United States
401 S LaSalle St #1502
N/A
+13125094200
Just had a notary coming to our house this weekend and she just wanted to leave as soon as possible. Her customer service skills were really off. She was giving little to not explanation about the documents we were signing, as well as making us sign everything as soon as possible. I understand it is the weekend, but if she accepted a job she should be committed to provide the service no matter what time of the day/week it is.
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Closed with this company on the 24th of June. I only need copies of 2 documents and I have not been able to get reach of a single person, despite the fact that I have emailed, called everyday, and left voicemails. DO NOT USE THIS COMPANY.
As a loan officer, I expect quick turns on my refinance docs and files. I also expect someone to pick up the phone when I call. I have done over 100 loans with Ravenswood and have yet to be disappointed. And, they answer their phones without complaining.
My experience with Ravenswood Title has been really bad! It has been nearly two weeks since we closed on the refinance on our home. Joan, a Ravenswood closer, was half an hour late for the closing. We chose to have the money we were taking out to be wired to our credit union. Joan wired it to the wrong place & then argued with our credit union about it. Even though this has been all their fault, they say they won't wire the money to our account until the original wire sent by them is returned! What a shoddy way of doing business & what horrible customer service. Strongly recommend you do not use Ravenswood Title Co.!!
Deli
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