Reading, United Kingdom
Rodway Rd
N/A
+44 1189111050
Wheelchair-accessible entrance
My nan was cared for here, I wouldn't recommend this care home, my nan was treated badly and was made to think she was going crazy. My nans things would go missing, the staff wouldn't do anything about it. We witness staff shouting at residents and shuting them in their bedroom. When my nan passed away they had no bereavement training, no care or no support. Terrible place, we had lots of issues and concerns and when we spoke to the manager she had excuses, my nan was locked in her bedroom, when reported they said it was an accident, which it wasn't because my nan phoned when she was locked in, so we heard the carer. We had just managed to get her a new care home before she sadly passed away, but she gave up because she hated being in there. There was a couple of nice staff, but that was it.
like
Contrary to the negative reviews I have read I have to say that in the 7 months my good friend Josephine was on Cherry Blossom she was shown only the kindest care and attention and I had no concerns at all. During lockdown I was always kept informed particularly by Mandy who organises activities. Josephine was happy and content at River View and my daughter Hannah and I and all Josephine's many friends are very grateful for the support we received. Dorothy Blick
Staff great, what there is of them..My parents are in residence .. The new company who have taken over Riverview are in the process of opening further refurbished wings but seem on appearance to expect the low numbers of existing carers, nurses to cover all. Apart from the existing carers, nurses being very good I wonder exactly what we are paying a 1000.00 a week for......The wing where my parents are is very basic..I don't know what salary the staff are on but it's probably not enough..They are all extremely friendly and help where they can.
Reported to the CQC .
My mum was in this home for just over 2 years. I would not recommend it to anybody. Her personal belongs were taken and never returned, when told to staff nothing was done. The care was not up to standard. They were left to sit in a lounge all day long, with no activities.
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