Reading, United States
402 Madison Ave
$$$
+1 6109398390
N/A
Kerbside pickupDeliveryDrive-throughTakeawayDine-in
Gender-neutral toiletsGood for kidsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seating
CoffeeKids' menuLate-night foodQuick biteSalad barVegetarian options
DO NOT go here. This location is closed!!! Don't be fooled by the long line at the drive thru. They have very poor signage indicating closure. Do not go here! If you do, you will be sorry.
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Stopped in on the way between Job locations and met a great guy. Felix was working hard. He had a rush but was short a-lot of employees. He was doing it all. Food prep, making the food, and appeasing customers who were waiting. And all being done with a smile. He was under pressure and out of fine and he was still smiling and thanking his customers for coming in today and choosing Taco Bell. I’ve been to lots of Bells and I’ve never met a Felix before today. They are lucky to have him. Corp needs to know how this man took care of the customers. He lacked employees and never missed a beat. The customers were appreciative of Felix. Great Job Felix!! They are lucky to have you !! Happy new year !!
I was giddy with joy when I saw that their drive thru lanes were still open which meant I could satisfy my hunger at 8 o'clock at night & I hadn't the opportunity to eat dinner until now (busy day!) I received excellent customer service: I ordered 2 soft tacos-no lettuce & asked for a side of the taco meat as a special treat for my dog Kirby...he enjoyed every bite; my food was great because they got it right! Saved me the time & hassle of removing the lettuce myself! for a job done well! Thanks!
Good price. Workers are polite. No problems when I customize my orders. Only doing drive thru, delivery or pick up window since the pandemic.
Donuts are delicious and my chulupa is great very nice costumer services thank you aisha serrano for a great costumer service
I've never been more disappointed with a fast food restaurant. Ordered through the app and paid online to get the food at the drive thru. Got there and ended up having to wait 15 minutes in line as they were really slow. Before we got to the order location, I placed a second order, as I had forgotten an item. Finally arrived to the speaker, and told them about my two orders, which they found. Then they told me that I could only get one order. Huh? They told me I had to drive around again to get the second order. I explained that I just waited 15 minutes, and they didn't care. I went to the pickup window and tried to get at least my main order. I tried asking for my second order, and was told it was "corporate policy" that I couldn't get it unless I drove around again, then they shut the window on me! I waited and they gave me a bag of food and no drinks. I asked for the drinks, and they yelled at me again, until I pointed out that they were part of the first order. They threatened to take the food back! They started handing me drinks, but through the clear cups, I saw one was wrong. I finally got my first order and the correct three drinks. I again asked about the second order and had the window closed on me, so I drove away. We parked and took out the food. They didn't put in any of the sauces that I specified on the app. One taco was wrong, and all of the hard shell tacos tasted old and dusty-like! Thus was the absolute worse taco bell food that I've ever had, and my family was very disappointed. I had frequented this taco bell many times in the past and had good food and friendly service. I don't know what happened, but I will never eat there again. Luckily I was able to cancel my second order on the app.
Decided to do fast food tonight. Taco Bell 5th Street is really pretty much the worst. The girl at the drive up window (training a fellow employee mind you) needs a serious attitude adjustment .. slamming the window when questioned about the price of an item, no napkins (for the messiest food ever), no sauce (even though she asked if we wanted any). The food wrappers were slopped up, so if you don't get messy from the food itself, you certainly will in just handling it. I don't have much hope for the trainee. We will not be returning .. ever. PS .. she wasn't real happy when I told her she needed to adjust her attitude if she wants to continue working in this industry.
The young lady at the window was very sweet snd had a nice little conversation while we waited on our food.
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