Reigate, United Kingdom
15 High St
$$
+44 1737241969
N/A
Outdoor seatingKerbside pickupNo-contact deliveryDeliveryTakeawayDine-in
Good for kidsHigh chairsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerBraille menuCoffeeFree water refillsHealthy optionsKids' menuLate-night foodSpiritsVegan optionsVegetarian optionsWine
I'd give it 0 stars if it weren't for the very friendly waitress we had who had been called in to work last minute. TLDR: Waited 3 hours to get an inedible pizza stuck to the box with no cheese on it and no dough. Our table was booked for 7pm and it was busy. I get that. We were seated and told it'd be an hours wait for food which we also said was fine. An hour and a half later, we were told no one had proofed the dough so we had to wait longer for them to entirely remake the dough, and their chef had stormed out. After 2 and a half hours of waiting, we were one of only 2 tables waiting to be served. We weren't offered a snack, a drink, or anything, and we even were fine with that and moved on from it. When it hit 10pm, the other table that was waiting had received their starters and even their mains and we hadn't even gotten a single starter, snack or drink, and were the very last table left in the restaurant. Our pizza finally arrived around 10:15pm, and we had asked for ours in takeaway boxes because it was extremely late. When we to home, we opened it up so see that there was absolutely no cheese on it, and the base was so thin, there basically wasn't any and it was just tomato sauce spread on a cardboard box with a pile of half cooked chicken piled in the middle. The only possibly edible part that wasn't stuck to the cardboard box was the crust that seemed to be the only dough there. Here are images that show our one decent pizza (still burnt black on the bottom) and out other \pizza\. You can see in one of the pictures where we tried to slice it, and we found out we were just slicing the cardboard. After over a 3 hour wait and I receive an inedible pizza with no compensation? We were reasonable and polite about the wait, but that feels like taking the piss. I go to pizza express a lot for special meals out and I have never been so so so let down. Worst dining experience. Thank you for the friendly waiting staff at least.
like
Took my son for a pizza today we hadn't been since march it was lovely. food was so nice and staff very friendly and welcoming we felt very safe as all COVID precautions were in place happy to support Pizza Express as I have been taking my son there since he was small and it's his favourite restaurant
Social distancing done very well. Manager very friendly and generally very good service. Menu just as you would expect. Food excellent.
Family friendly, great food and well considered layout and processes for the covid stuff. Not a great fan of the phone menus and ordering system but it wasn't a big deal
We chose to eat here for our first 'eat out to help out' experience and we had a lovely evening. Unfortunately for them, their dough maker had broken. We decided to wait and the waitress (who wasn't even meant to be working that night) was so lovely about the food delay. When the food arrived it was delicious. They knocked 50% off the bill for 'eat out to help out' and then an additional 50 off because of the wait. Because the service was so great we will definitely be returning.
Deli
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