Renton, United States
765 Rainier Ave S
N/A
+1 4253363025
I had a rock chip waiting for a repair for over month (my fault, haven't had time to schedule it earlier), and as it turned out, glass got some discoloration, dirt and water got inside, and staff member explained it's almost impossible to make it invisible after fix. They did their best to at least fill the chip with resin, and didn't charge me for this service. Advised for possible future chips: DON'T WAIT and try to fix it immediately; cover chip with something to prevent it from getting water and dirt in it, especially if you park your vehicle outside.
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(11/4/20): I had a scheduled appointment to replace my windshield yesterday. I had a crack that stretched from one end to the other. I arrived at 9 am exactly. The guy at the front desk said it would take about 2 hours, so I waited in the lobby. I received progress updates through text messages which was cool. Thankfully, it only took an hour. At check out he asked if I wanted to add new beam wipers. Glad I did because now rain wipes away instead of smearing. I will also like to add I was concerned about my parking pass stickers getting thrown out. But they actually moved them to my new window in the exact spot they were before. Thank you guys for making my first (hopefully last) window replacement experience great. As I was walking to my car the person who worked on my windows yells \Have a great day!\ That oddly put me in a good mood at 10 am in the morning.
While they are not punctual with their appointment times, you can tell the technicians care and are understaffed. Shana, the front desk attendant is wonderful and deserves a raise. If she does not get one, I will never give Safelite my business again. I will be calling back to check-in on Shana to see if see does get a raise.
Superior service, quick in and out and the staff was super helpful! The tech who repaired my windshield went above and beyond! I highly recommend!
I had two rock chips, photos attached, and Safelite did a terrific job of getting them to be barely visible in about 20 minutes. Courteous staff and fair pricing as well.
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