Austin, United States
11400 Domain Dr
N/A
+1 5128613650
Wheelchair-accessible entrance
I moved into my apartment 2 weeks ago and have been very impressed with just about everything thus far. Aside from the apartment being nicer in person than the pictures I looked at (which is almost never the case) but the quick and responsive staff, particularly Dante has made this a very enjoyable experience. I have texted Dante through their system asking questions and he has always been extremely prompt to respond with accurate information. Additionally, for not being a brand new place it is apparent the facility is always trying to ensure the latest and greatest apartment features are being added from Amazon mailboxes to smart home technology. I am happy to recommend the apartment and am looking forward to my next year at least here.
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We have been waiting to sign a correct version of the lease for months. I must add that we have signed a few times, probably 3-4 times, but we still keep getting emails that the lease hasn't been signed and there is nothing on the file. I have a copy of the signed lease on my laptop as a backup. We have been told that this is because of the website updates. Now, seems like the front desk can't figure out how to correct the rent amount on the lease and we keep getting emails with higher price listed on the lease. This is so frustrating. Not only we lost our offer with another building, but now we are left with a higher price on the lease. Also, we had a storage which is going to be taken away from us just because they think they are giving us a deal, but the deal is only 16 less than our previous lease. This is going to be the 4th year for us staying here. For the sake of not moving we decided to stay, otherwise when the elevator is broken it takes at least a week to be fixed, less amenities compared to the neighboring complexes, dog pee in the elevator, guys blowing leaves at 7 am which is the most annoying thing. Lastly I want to add that a package was stolen from my door, so if you order online make sure to leave a note with specific directions for delivery, because if you are not home and they leave it at the door it is not going to be there when you return back home.
Extremely bad experience with the staff at the leasing office, I have been here for sometime and unfortunately they are non-professional and simply they do not care about any issue you have, if you have a repair or service request, good luck! it will be many days before they get back to you, if you have lease related issue they will ignore your emails and simply play with you. STAY AWAY from this property. I tried to contact the number provided in the my reply section to my comment, but no one returned my call, which is no surprise, this is how they treat tenants.
Would not recommend due to terrible management and lack of care from the leasing staff. They struggle to manage fixing the smallest of issues and simply don’t communicate in a timely manner. Building is constantly under construction with no end. There are better choices at the domain
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