Reston, United States
11874 Spectrum Drive
N/A
+17034351578
Exceptionally long wait time & teller wasn’t very nice or helpful
like
The branch has a very sleek modernist look - all white with pops of red. There's an iPad to sign in on - which is neat but sorta awkward. Staff are still as helpful as ever. Overall a good experience.
Nice staff earns them a star, however they do not support regular banking activity and the ATM outside of the bank offers more services. They no longer accept deposits of savings bonds, they cannot do anything credit card related except for accepting payments. I feel like Capital One is actively trying to eliminate the Branch, which is sad for us all.
Worts ! And slowest in service. Big shame. 2.5 rating .
I've been to other branches and it's never this bad. This branch doesn't do a sliver of a bank should do, couldn't get my papers notarized, couldn't talk about my credit card/account options. Only thing they can do is tell me to call the number. Went to deposit cash and one lady doesn't recognize my passport card and want my driver's license and debit card so she can scan and make it easier for her, keeps mentioning it when I always used a credit card and ID to get this process done. Had to say my social security number out loud multiple times, thank god very few people come here.
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