Reston, United States
11909 Democracy Dr
$$
+17034357600
N/A
I came in with my girlfriend and ordered our lunch. The food was great but the rice wasn't cooked enough for my taste. Without any issue they completely remade our dishes. Fantastic service. Jose took great care of us we definitely will be back.
like
Tomato basil soup was decent. Multi grain bread was nice. Order did take a bit long but we got fresh bread.
i forgot my wallet and the guy behind the counter picked up the tab without even thinking about it. It was such a nice thing to do. And then the food was really great too.
I am not the kind of person to write reviews, because it could be one bad experience and people have bad days. but whoever is in charge of managing this place needs to be fired. I've TRIED going to this cosi's many times but their service has always been absolutely terrible. This was the last straw. I placed an order to go and upon arriving to work (i had ordered a chicken pesto melt), it was cold and went, about 5% of the sandwich was toasted and the rest had the chicken melting through and it was horrendous. I called and told them what happened and the manager seemed nice about it and told me that they would send a new sandwich to my building. About 20 minutes earlier i was asked if i could "take another break" to go pick up the sandwich. I told them that it wasn't possible and they said they would take care of my order as soon as they could. He let me know i would receive a free cookie and a free entree for my next visit. The sandwich arrived well, finally warm. The cookie was EXPIRED, and the only positive thing that came out of the experience is the free entree that i will never use. Cosi's has lost a customer.
So incredibly slow. The other reviews are correct that orders take forever. However, the manager did try to improve the situation after I complained by refunding the order and giving complimentary items, do at least he recognizes how bad it is.
Plenty of seating and fast service. Usually has a promotion for free drinks with entree purchase (or a percentage off for playing pokemon go).
The food is great and the prices are good. The people who make your food and the ever-changing place to line up makes it for a clunky experience.
Decent food. Over priced, but everything in DC is.
Deli
The best companies in the category 'Deli'