Reston, United States
11750 Sunrise Valley Dr
$$
+1 7033919000
N/A
Had a wonderful stay here! Staff are super friendly and hotel is very upscale and quiet! Rooms were very clean (sanitized) and housekeeping is available everyday upon request. Jordan from the front desk was also so amazing! She was so kind and helpful and even though I couldn't see it (due to the mask - thank you), she always had a big smile!!! I will definitely stay here again and I highly recommend this hotel!
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No issues with the room. The bar is nice, has a good selection. Bartender was super friendly and talkative. In town for a business trip, it was close to where I needed to be. I got a burger from the kitchen that was super good. They had my name personalized on the TV for my arrival, a personal touch :)
Open for business and keeping America in business in spite of COVID. Taking obvious cleaning steps and ensuring that everyone is wearing their masks in public places in the hotel. Found the room clean and stocked to their usual standards. Covered entrance is handy when it is raining or snowing. Parking is convenient just behind the entry lobby. Large flat screen TV. Coffee maker. Clothes iron and ironing board. Safe for valuables. Rainfall shower head with wand. Heated mirror that stays fog-free (if you turn it on!).
Let's be real. A stay at a Westin hotel should be great; it's a luxury brand. However, things can go wrong - and they did - but during my stay, those were opportunities for the amazing people at Weston Reston to shine. Of course, you'll love the comfy bedding, the weekend breakfast, and the spacious rooms. And likewise, COVID restrictions limit gym use and daily cleaning service, which can be made by schedule with the front desk. Beware of the digital key system. It failed me a few times, leaving me locked out of my room. This technology needs some attention from the corporate IT team. And for the Apple TV lovers, the remote controls for the television and HDMI inputs are far from simple. You'll want to ask the engineer to come set things up. The best part of my stay was appreciating the care and attention the people at Westin Reston put into their profession. Viridiana made it her personal mission to make sure I was happy; she's full of wonderful restaurant recommendations and will start your day with a smile! Gabby solved any problem I had with swift action and professionalism. You'll want to stay at Westin Reston for the brand reputation, but you'll keep coming back because of the people who work here to make you happy.
Very clean and luxurious feeling. The parking setup in which I need to go outside to take another elevator to the garage is a little odd but manageable. I'd love to go back!
Clean, modern and spacious rooms. The front desk folks were very nice and helpful.
Titanium platinum and this place is void of any services.. I had to wait for the coffee to be brewed... No breakfast, lunch, snacks... Not a ting. Was raining and ask for an umbrella... Nah. Covid ate em.... I really think some businesses hide behind covid way too much. Other westin have services offered. Do better westeneers.
In this unique age marked by the pandemic, only a unique review can suffice, as I have been staying here for about a month now and have come to see the staff as a form of a family. Although I primarily interacted with those at the front desk, the whole staff seems great. When you walk in to your luxury stay, you might be lucky enough to be greeted by Emma, who not only has an excellent taste in fashion, but offers great recommendations of places to go. On the other hand, if you happen to be greeted by Jordan, you'll be sure to receive a genuine greeting that is warm and welcoming enough to almost make you forget that you are staying at a hotel. Two more staff members to keep an eye out for are Kathy and Viridiana ("V"). Kathy is a riot, as she not only has a great sense of humor, but handles guests who are extremely rude to her with class in the highest sense. Lastly, V is a staff member at Westin that I most certainly won't forget- as her professionalism is what makes her so memorable. She never fails to try and go a step beyond what is requested of her. In short, not only will you enjoy a luxury stay at a luxury hotel, but it will be complemented by the exquisite character of staff members.
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