San Antonio, United States
5833 Babcock Rd
N/A
+1 2106944787
Highly recommend! Kelly was very professional, kind, and helpful when it came to making a tricky alteration. Prices are very reasonable and their work is extremely high quality. I’m happy to have found a wonderful and reliable alterations place in San Antonio and I will definitely be back!
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Very professional and understands dress clothes well. Always ready for pick up when said and very affordable. Highly recommend.
I had my daughter’s baptismal gown made out of my wedding dress here. It turned out so beautiful! Candy did an amazing job!
RUDE! RUDE! RUDE! I can't speak to their work because the service was so bad I left before I dropped my item off. When we came in, the young woman who was in the store front turned around and said "Yes?" Carrying the dress in hand, I advised my daughter & I were there to get a quote on hemming & hopefully drop it off for pickup in a week. The employee immediately advised "Rush is 10 more." (The outside of the door said most alterations were done in a week but neglected to mention this was for a rush fee, but ok, fine, I get it.) Regardless, I asked if we could get a total quote first- she sighed like she was irritated and said "You need to show me the dress then..." As I began to take the dress out of its sleeve, she pulled the bottom out partially and quoted me "45 for two layers." I pulled the bottom up to show her there were actually 4 layers just to be certain and before I even got my question out, she sighed so heavily I felt her breath across the desk. At that point I was done. There are way too many businesses that offer the same services for me to be treated like I'm an annoyance. I wasn't trying to make friends, but I do expect to be treated with common respect and courtesy. You may not need me as a customer during busy prom season, but you will now miss out on future orders as well. I went directly across the street to a place called Lee's and even though there was a bit of a language barrier, the woman there was so nice and knowledgeable. She had a full house the entire time we were being fitted, and still made sure to be professional and efficient. The customers there to pickup were all complimentary of their services and I was impressed. In addition, she OFFERED a 4 day turnaround with no rush fee! Retoucherie could learn a few things from Lee's!
Great service and the dress I wanted altered was not an easy task. Great resolution and advice all around
I brought in my work uniform because it was too big on me. They made sure I was satisfied with my dress uniform when I got it. The first time I went to pick it up it was still a little loose but they told me they would fix it without charge. The second time I went to pick it up it was perfect. I appreciate the time they took to work on my dress uniform and to make me happy.
Excellent customer service, superb work on a wedding gala dress and a formal wear, accommodated a 2 day rush with very little additional charge, and did the work with cheerfulness! Thank you!
I've used this place twice for alterations. Quick friendly and turn around time of only a week. They completed my wedding dress and a bridesmaids dress for me. Very reasonable pricing. Keep up the great work ladies!!
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