Richmond Hill, Canada
295 High Tech Rd
$$
+19057637582
N/A
I usually come here to buy all my toys and gifts for my child and for my friend's children. Ever since the covid-19 situation, I do not think they've handled their business well. When I tried their online order for curbside pick-up, I did not get to pick up my item until a week later, even though it was advertised for next-day pickup. I had to call head office, tech support, and the store to sort out if my order even went through. Also when I had to return a toy to the store because the toy was dangerous for my daughter, I had the original receipt and original packaging, the cashier refused to process the return because the toy was opened. Well, how would I have known the toy was not good for my child unless I opened it? I didn't tear up the box, it was within a week since I purchased it and I had the original receipt plus everything went back in the box perfectly. I took the toy to another Toys R Us location and the kind lady there happily took it back without giving me a hard time. I think the people here need more training and for sure I would never go back to the store unless I had to. Terrible customer service, and especially during a time when people and businesses need to be cooperative and understanding.
like
Average ToysRus. Huge selection of toys, games, etc for ages 0-14 years old. Loved the benches to sit and wait while the kids browsed. Didn't so much enjoy the ridiculously slow free wifi All in all, it's your typical ToysRus.
This is by far my favourite Toys R Us location. Always organized, friendly staff and well managed. I noticed they have introduced a lot of play areas for kids to have some fun. My kids did not want to leave the demo kitchen and workbench sets they were able to play with in store!! Thank you Toys R Us Richmond Hill for always bringing joy to my 3 kids!!!
We come here regularly with our kids and they love to browse. Our last purchase was so large, it didn't fit in our car even when we took it out of the box. The person who brought it out for us stayed with me trying to help and offered to drive it to our place with her SUV. Superb customer service and wonderful experience!
Condescending Frozen Elsa at the register scans an item and it is more than the price on the shelf. I confront so she goes grab the price tag and starts walking around from one colleague to another asking what she should do. Finally after good 15 min I call the manager Cheryl and she does not honor the discount that it should have clearly been applied defending herself that the computer won't let her do it. I will be writing to the head office because based on the promotion I should have been offered the discount. I am amazed how the minimum wage employees defend the big corp profits even if they are wrong. Such a failed retail giant with the worst customer service.
One of my favourite locations to buy toys. Friendly, knowledgeable staff who go the extra distance to help customers. I always come out of that store knowing I got a good experience. Make this your go to store! AAA
Went with my two kids and had a wonderful experience. Great service, wonderful employees. Store is clean and so fun for the kids. They played in a reading area and had a great time.
We did our baby registry with this location and they have been awesome every step of the way. They have always been able to address any questions we have had and the employees from managers to the cashier's are all wonderful and great helps.
Deli
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