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Urban Moves Ltd

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Richmond, United Kingdom

urbanmoves.com
Housing association· Housing society· Money & Insurance· Real Estate· Real Estate Agency

Urban Moves Ltd Reviews | Rating 4.4 out of 5 stars (8 reviews)

Urban Moves Ltd is located in Richmond, United Kingdom on 3 The Square. Urban Moves Ltd is rated 4.4 out of 5 in the category housing association in United Kingdom. Open market and shared ownership property sales and marketing consultants. Providing services to the private sector and Housing Associations all across England. We have sold in express of 1 billion of UK shared ownership properties over a 15 year period. We are the UKs largest independent reseller of shared ownership properties.

Address

3 The Square

Phone

+443330166560

Open hours

...
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Rob

Unprofessional, and uninterested in rectifying their mistakes. The Property Ombudsman needs to investigate. Very slow to reply to e-mail and still not taking phone calls an entire YEAR into the pandemic. They claim to treat applicants fairly but fail to do so. The managing director Jane Baker is disinterested on e-mail, and doesn’t follow the Ombudsman’s Guidelines. The various review sites are full of complaints, I suggest more take them to the Ombudsman, as I will be doing. When a company director fails to understand their obligations that is the only sensible next step!

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Tom Evemy

All seemed good at first, very informative and eager to sell my flat for me. Then heard nothing. Have been trying to get in contact with Jane or anyone from urban moves for the past 2 months just to see if they are even still selling my property but can't get a reply from anyone. Left me in the lurch. I'd advise against using them

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Danielle Lang

Poor organisations skills. Seems to be a computer doing all of the bookings, paperwork. Never speak to a human

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marco pavoni

I have been a client of UrbanMoves for four whole years. It was a terrible experience and I would not suggest UrbanMoves to anyone that is looking into dealing with a new estate agency. Employers at UrbanMoves are dishonest and unprofessional, but most importantly, the owner always and actively patronizes customers, she often is very rude, and a bully when spoken to directly. In the past, in more occasions, I have been verbally abused by her over the phone. During this timeframe, the agency charged me fees I shouldn’t have had. This situation had to be approached legally, after I reported the agency. Ultimately the agency had to refund me, which took almost 12months to be finalised. Furthermore, UrbanMoves comes with several negative reviews online, and I noticed they developed a strategy trying to undermine the users’ comments via online response. I am happy to provide any needed information to support every aspect of every argument listed in my review, if asked, in order to offer feasible support to any future customer that may consider UrbanMoves.

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Mady G R

Steve and Shaun were competent, though I had chase them a few times. The one star is for Jane. Honestly I've never dealt with such poor customer service from someone in a long time. She was sarcastic, rude, and utterly unhelpful. She should not be allowed to deal with customers and needs a lot of additional customer service training.

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A Muhammad

It has been a great experience dealing with urban moves in our first property.

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David East

Thanks for all the hard work (especially Jane). It finally paid off! Don't know what I would have done without you.

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Muller Aziz

Steve Is Great he gave time and patience to explain everything to me. Tania was so welcoming in the Viewing. Thanks for every one

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