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Rick Hendrick Chevrolet - Collision Center

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Norfolk, United States

hendrickcars.com
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Rick Hendrick Chevrolet - Collision Center Reviews | Rating 4.4 out of 5 stars (8 reviews)

Rick Hendrick Chevrolet - Collision Center is located in Norfolk, United States on 6252 E Virginia Beach Blvd. Rick Hendrick Chevrolet - Collision Center is rated 4.4 out of 5 in the category auto body shopauto brokerauto parts storeauto repair shopcar accessories storecar dealercar repair and maintenancetire shopused car dealer in United States.

Address

6252 E Virginia Beach Blvd

Phone

+1 7572665804

Accessibility

Wheelchair-accessible car park

Offerings

Oil change

Open hours

...
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L

lene p

Ryan I always so professional and kind. I've had to use them 3 times and every time they've done and awesome job. The ladies at the front desk are always to pleasant. They keep you up dated with your car's progress via text or with a phone call. They always finish early. I love this place.

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Chris Huber

Very professional, fast and friendly! They treat my very good and explain everything to me thoroughly. I bought my truck there and they do great work! I trust them will all my vehicle's needs. The Enterprise rent a car next door is very convenient for when they need to keep your vehicle.

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Tracey Taylor

My Chevy was rear ended by someone who didn’t even slow down while I was sitting at a red light. Luckily I was able to have my vehicle towed to Rick Hendrick Chevrolet for repairs, which is where I bought it. I was immediately greeted by Ryan Rice in the Collision Center. He was very friendly, knowledgeable and straightforward about my vehicle. He immediately calmed my fears, and followed through with everything he promised. He helped me get into a rental and had my vehicle back to me within a week. Ryan made this as convenient and painless as possible for me. I swear my Chevy ran and looked better after Ryan and his team were finished. I highly recommend this dealership to anyone who needs repairs!

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Victoria F

Rick Hendricks is an excellent place my car was well be taken care of and they kept me up to day through all the process my car was going to go through. Thank you Rick Hendricks for your professionalism and compassion for your customers!

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Kathleen Berry

I used this place through my insurance's collision repair shop. My caris shown below. I dropped my car off early morning 11/24/20. The estimator said he would email my estimate report 11/25/20 and also give me a call. I did not receive any communication. Because of Thanksgiving, I gave them a call 11/27/20 and I was told that the estimator sent my report to a random email address that I did not give them. This report includes all of my personal information (name, address, number, VIN number, insurance details) and they carelessly sent it to a random email address. They apologized but could not give me a reason as to why this happened. Fast forward to 12/09/20 where my estimated completion and pickup date was. The morning of, I get a call from my estimator saying that he did not realize ordering my headlight would not come with the bracket. Therefore, I needed to wait until 12/11/20 to see if the part would come in. Today (12/11/20), I get another call saying that my car might be done today but they are unsure. It was not until 5:30pm where I get a call saying my car is ready, but the shop is closed and can not be picked up until Saturday. However, I have had a trip planned a while ago so I will not be here for the next 10 days. I am extremely displeased and unsatisfied with the professionalism of this company. My estimator clearly displayed a lack of knowledge with handling client information and ordering car parts. My total wait time for my car was 18 days.

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Mia Smith

First time getting my car repaired and Mr. Ryan did an amazing job. He was really patient with me and punctual. He is a man of his word who provided me with documentation of the repairs being done on my car. I received my car looking brand new inside and out! Not only did he repair my bumper but he ensured the underlying issue of my blind spot monitor was still in excellent condition. They provided me with lifetime warranty at the end of it all.

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Kyle Rivera

Shawn and his team did an amazing job fixing my tailgate on my Silverado. Got my truck back quick and looks like nothing ever happened. Thanks so much!!!

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Heather MItchell

I had to bring my Atlas to the collision center twice. The first was for an accident. I was so impressed by the work that when my vehicle had storm damage there was no hesitation to go back to Rick Hendrick Collision Center. The estimate was processed thoroughly and quickly. The staff were friendly and professional. The lobby was clean and covid protocols were adhered to.

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