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Westmark Credit Union

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Rigby, United States

westmark.org
Credit union· ATM· Financial institution· Car finance and loan company

Westmark Credit Union Reviews | Rating 4.6 out of 5 stars (8 reviews)

Westmark Credit Union is located in Rigby, United States on 567 Rigby Lake Dr. Westmark Credit Union is rated 4.6 out of 5 in the category credit union in United States.

Address

567 Rigby Lake Dr

Phone

+1 2087450446

Service options

Drive-through

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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Brady Bell

Extremely disappointed with the service received. I started banking with them when I was about 10 years old. Upon becoming an adult I switched banks but kept some money in Westmark just to keep an account there. Three years later I come to find out I've been being charged 5/month on checking and savings for them being inactive and pretty much drained all accounts to 0. I was never notified via mail, email, or phone that an inactive account would accrue charges and apparently they signed me up for paperless billing at some point so all statements were going right to junk mail. When requesting a refund on the charges I was simply told no by the Rigby manager Aaron. He did refund 3 months, but not close to what was charged. Upon bringing up that I was never notified of the inactive account charges he mentioned it was in my "account agreement". Obviously I was 10 when creating the account so I didn't ever know. When bringing that to his attention he simply said "it would have been your parents responsibility to notify you of the inactive charges that could accrue." EXTREMELY disappointed with the service, no sympathy was given by any member at the office. All could have been solved by a simple letter or phone call that the account was inactive 2 years ago, but clearly they don't care. I have closed all accounts from Westmark and all associated family and friends that bank with them are doing so as well. If you are considering banking with them I'd highly recommend looking elsewhere.

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Marilyn Wright

I love going into Westmark!! They are all so friendly and upbeat. Karen always has a smile on her face and is happy to help me. Becky and Aaron always has time to smile and say Hi. Great crew to work with

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brandon Smith

This branch is amazing! They are always so kind and always willing to help out all the time! Love doing business here!

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Dallas Kunz

They were all so kind and helpful with me when I changed my account. I worked with Becky and Jennifer and they were awesome. Aaron was awesome too!

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Kiersten Roker

All of the staff at the Rigby branch are amazing! Becky is my favorite, she always goes out of her way to welcome me and help in any way possible!

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Lorie Dye

Jennifer was so easy to work with. She was professional, fast and explained everything clearly. Great experience.

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JARED KAUFMAN

I called about a vehicle loan on a Jeep and spoke with Jennifer Roker out of the Rigby office, what a delight that day turned out to be. She not only helped with the financing of a Jeep, but also my new 2020 Chevy Duramax. She was extremely helpful and knowledgeable, it was effortless. Jennifer was looking up my credit score and filling out my application while we were discussing my options. I was also able to refinance my camper and save 2.5% and 5 years off of my loan at another credit union. I am so impressed with her great customer service and her professionalism. I ended up finishing our conversation with three new loans with Westmark Credit Union, all while saving years and money. Thanks Again Jennifer Roker!!!! Kathryn Kaufman Haga

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Maddie Bezzant

I am in tears over the kindness of this branch and the credit union overall. I can’t even begin to explain how remarkable these people are. I’ve never had a bad experience with any but Becky in particular showed me the greatest act of kindness. By far recommend using this financial institution.

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