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Roberts Air Conditioning

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Gulf Shores, United States

robertsac.com
Air conditioning contractorAir conditioning repair serviceAir conditioning storeAir conditioning system supplier· Air conditioning contractor· Air conditioning repair service· Air conditioning store· Air conditioning system supplier

Roberts Air Conditioning Reviews | Rating 3.9 out of 5 stars (5 reviews)

Roberts Air Conditioning is located in Gulf Shores, United States on 780 Commerce Dr. Roberts Air Conditioning is rated 3.9 out of 5 in the category air conditioning contractorair conditioning repair serviceair conditioning storeair conditioning system supplier in United States.

Address

780 Commerce Dr

Phone

+1 2519687600

Open hours

...
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J

Joseph Everett

Can't say much about the business, but I know the owners son owes me 30. Is that a reflection of family character? Does that extend to their business? I can't be sure. All I know is that that Brock puts the rob in Roberts. 5 Stars because friends don't do friends wrong.

K

Kathleen Wilde

7 1/2 years ago I purchased a house that is 100 years old this year! The home had never had central heat/air. Many contractors came to bid the job and shook their heads or offered crazy ideas, but when Kevin came, he took his time, asked to think about it and said he'd get back with me. He called back with an excellent plan at a reasonable price and installed and has maintained my units since 2013. His staff has treated my units as if they are their own. This week I had a problem and they were there the same morning & had it fixed shortly. I love to call Roberts and hear Ms Donna's voice and Amy is sweet & efficient too. Thanks to Kevin & crew!

L

Larry Murray

I was a customer of Roberts for almost 25 years, but my most recent interaction with them ended that for good. Roberts installed a specialty unit in my new home about 5 years ago. The unit was not performing properly and a technician found a Freon leak in the evaporator coil a week or so ago. I asked for them to let me know my options. After hearing nothing for a week, I called and asked for someone to call back to talk with me about it. Crickets. I called back the next day and was told that they would have their Service Manager call me. Again, crickets. I called the next day and asked to speak to a Manager. Still no response. I called again the next day asking to speak with Kevin, the Manager, and later in the day the Service Manager called to tell me he had talked with the Manager and they decided that they didn’t want to work on that kind of unit. When I pointed out that they installed the original unit they replied that they only did it as a favor to the builder. I can appreciate the business decision not to continue servicing the unit. I cannot accept the lack of response to my calls nor the fact that the Manager didn’t have the balls to call me himself (and apologize for ignoring me) and pawned the job off on the Service Manager who failed to return my call from several days earlier. I have never posted an unfavorable review on any person or company in the past, is customer service was too egregious to ignore.

D

Derek

1 Star: Unethical Shark Practice Exactly like the last customer review — we've had the same miserable experience with management not having the courage and decency (or basic common sense) to respond to their customers. Despite our patience, they haven't called us back after 15 calls (and emails) over the last 3 MONTHS. They caused flood damage on their last visit, and ghosted us once they saw the damage. Honestly, it's infuriating to waste even more of my time (and stress) writing a review at all, but no one should have to experience this menagerie of shameless dullards. We've been customers for years (spent 10k in ac units) and if they don't call us back, they won't call you. Don't make the same mistake we did.

M

Marsha Claybrook

David Shelby came for regular maintenance on our heat pump. He is very knowledgeable. Explained everything. Courteous and advised us of possible options on our older unit. Hope you keep him around. Super nice guy.

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