Robertsdale, United States
22259 Palmer St
N/A
+1 2519452400
Wheelchair-accessible entrance
I've been trying to get a hold of my case worker all month by phone and I even went up there in person. I never received a phone call back or not even a letter in the mail. I left voice-mails with the supervisor and still didn't get a call from anyone. Also, I don't understand why they have to go by your gross income knowing that's not even close to what some of us actually bring home. I understand that they are busy but at least take time to communicate.
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The ppl that works there lack communication skills especially that black lady that sits at the desk in the front. They NEVER ANSWER THE PHONE. I understand COVID-19 has taken affect on the way we do things. Hurricane Sally happened in September.. It shouldn’t be a reason why y’all are slow handling ppl business let alone NEVER ANSWER THE PHONE. If y’all need help HIRE PPL!!
I am not big on writing reviews! I as most of us understand Covid and Hurricane Sally has changed the way we do things. I have personally alone with my elderly mom has been calling this office for her recertification since the last week of August. We have spoken to an actual person one time who said \your worker works from home and there is no reason she hasn't returned your call. I will contact her personally and have her to call you!\ Today is October 1st, my elderly mom did not receive her stamps, nor did she receive the Hurricane stamps. The worker's voice mail states \I_ take phone calls M-TH 8-8:30\ however if you can't get someone at the front desk to answer to transfer you to your worker then you can't leave a message nor will you possibly get lucky and her actually answer your call! I am beyond frustrated with the worker and the front desk. The worker has yet to return either of our calls and the front desk refuses to answer the phone! PLEASE FIX THIS OFFICE
Applied and approved for D-SNAP. Never received the card and have no vehicle. Has now been 2 weeks, and cannot get food. Disgrace to the taxpayer. Calls take you to an automated system that says both operators are not available, then hangs up. I need a job that lets me do nothing for 15 an hour too!
There is no possible way to get the D snap through this County. I can never get a person on the phone. My phone interview was scheduled on a Monday at 10:00 and they called and left a message the Sunday before at 11:00. People need help and they dropped the ball big time!
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