Rock Hill, United States
829 Terrace Park Suite 103
N/A
+1 8033292453
Great experience and FANTASTIC customer service provided by Hunter. I never take the time to write reviews but Hunter definitely deserves the shout-out. She is super friendly, answered all my questions, worked with me to lock down an order and then helped me to seamlessly change the order when I needed to. Top notch service.
like
We dropped our bike off for a tune up and minor repairs. Two weeks later they notified us that major damage had been done to the front forks and they claimed they didn't see it on their initial inspection. They refused to initially even release the bicycle unless we bought new forks from them, which we refused. Bike Town then stripped everything off of our bicycle put it in a bag and gave it back to us with missing parts. I do NOT recommend Bike Town.
When they found out the order I had with them was going to take an extra 6-7 months from the original promised date, they helped me find an alternative solution which worked out. Friendly and helpful staff doing the best they can while operating in less than ideal conditions due to the pandemic.
I tried to get a bike for months with no luck. I stopped my attempts in other stores and went to Bike Town, they made it happen and faster than expected. They did a great job.
I am one of those folks who do their own bike maintenance. I was performing maintenance on my Mavic freehub when one of the two palls flew out losing the tiny spring which is required to make it work. I went to the Bike Town store and spoke to Nathan Rogut and while they did not have the part in stock he knew he had one home. Told me to come back in the morning which I did. Thank you Nathan this works just fine. This is really a testament to the folks who work there. Now that is Customer Service.
Deli
The best companies in the category 'Deli'