Rock Hill, United States
1775 Chamberside Dr
$$
+1 8033668000
N/A
Wheelchair-accessible entrance
Not able to fix my laptop. Likely no one can
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Check around if you don't get the answer you want. Over the summer my husband and I went into Best Buy to have my laptop looked at by the Geek Squad. The screen would flicker white/no picture unless the screen was positioned in a specific spot. The guy who helped us was courteous and polite, but the answer we got was it wouldn't be worth our time to fix the computer, we would be better off putting the money we would have spent in repairs on a new computer. He couldn't give us a direct quote, but estimated repair costs being over 500. We didn't have the money to sink into a new computer (well over 1,000 for what I would have wanted and what I paid for my current computer when I first purchased it), we would just have to deal with the computer and save up money to buy a new one. On a whim, my husband took my computer to an acquaintance who works on computers locally recently as the computer was getting worse, could barely get the screen to work and with Christmas coming up, it still wasn't in the budget to get a new one. My computer was fixed for 100. The part to fix it was 50, the other part of the cost was for labor. Long story short...if Geek Squad tries to tell you it's going to cost a ridiculous amount of money to fix a computer that seems to have a simple problem...check around with the local shops for a second opinion.
Randall was the person who saved my sanity today! He is so patient and focused that he imparts a calming effect. The problem was just a hidden screen but because I am relearning Excel and was in a panic I never thought to look at that possibility. Fortunately he did and was able to recover all my hard work. He has helped me before and I am always glad to see him behind the counter.
I've had multiple computers to the Geek Squad, and don't recommend them. Unfortunately, this is the closest one available. Upon my last visit, they hadn't even set up the updates that were required, had me take the computer home, update it myself, (apparently they don't allow customers on WiFi) and after returning they still didn't fix the issue. Thank you
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