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Rosemead, United States

t-mobile.com
Cell phone store· Electronic parts supplier· Electronics store· Telephone company

T-Mobile Reviews | Rating 4.2 out of 5 stars (5 reviews)

T-Mobile is located in Rosemead, United States on 3014 San Gabriel Blvd Unit A. T-Mobile is rated 4.2 out of 5 in the category cell phone store in United States.

Address

3014 San Gabriel Blvd Unit A

Price range

$$

Phone

+1 6265085575

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park

Open hours

...
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S

Stephanie Colomes

Went inside to add a line to my plan but keep the phone number that I am trying to add. From sprint (since T-Mobile bought sprint) I didn’t think it would be a huge problem. After talking with Joe he tells us to call customer support. When we finally are at the place to get this going Joe is talking to his friends not coming back to help with our situation, since he was the one that was helping our case. He tells Coco to help us and we had to explain what we wanted, what trouble we hit and explain what amazing Fernando (customer service) was saying to us. Talking to her it was like talking to a deer in the headlights. Finally we are told by Fernando this store does not have the capability to do what we want. So after an hour and a half and Joe just smoking with his friends and walking in and out of the store, he did not come to us and check up on the situation and Coco not understanding the situation we left for another T mobile store. Again we put our names down on the list to be helped and the gentleman says what we want it too difficult. I automatically started calling customer service as we waiting our turn. Lucas was amazing and works with Fernando as well and because of their expertise they were able to communicate to a knowledgeable lady at this second store and find a solution. This location rating is completely wrong worst experience of the five years of having my plan. The customer service SUCKS. Unprofessional, lack of help and knowledge on what they are doing. Also blocking the doorway smoking and let that smell hit everyone coming in and smell in the store is disgusting.

J

John Yang

Very bad experience with sprint. The people there are very rude, so we switched to at&t. After paying full price for the phone, they refuse to unlock the phone, saying it is no longer their problem and had no obligation to unlock it for us. They are basically holding my phone hostage even tho I paid fully for it. And by law, they cannot keep my phone locked. They will face a lawsuit soon.

W

Wesley Do

Good service but sometimes their parking is packed there.

C

Chen Anna Zheng

Favorite t-mobile spot. Leah was so helpful! She help us get the greatest deals.

Y

Yue Liu

Very Nice Staff who Name is Melody. She helped me change my Sprint to My Husband Name keep the same price and help me pay only 20/ number to transfer to Google Voice. (Better than 30 in San Gabriel Sprint) also Helped me buy second hand iPhone 6s for trade-in to get free iPhone 11 only for 100. If your sprint bill promotion expired find this girl is the best!

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