Roseville, United States
2760 Fairview Ave N
N/A
+1 6516360641
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
My boyfriend and I have had 2 experiences with Village now, and we have both felt blown away by their customer service. My boyfriend brought in his truck for a tune up and to diagnose some front end issues. We expected it to be in the shop for a few days, while they figured out the issue and then did the work. We dropped it off at 8am, and it was ready at 5pm that same day! Same-day service for an engine issue - We were amazed! The check engine light actually came on in his truck a few hours after we picked it up - we called Village the next morning. They let us drop it off again immediately after we called, no appointment needed. And they fixed the issue (a sensor had come loose during the initial service and didn't get plugged back in, nothing major). Again done all in one day, and here's what amazed us - they did it for free!! Said it was their mistake, and that they pride themselves on building strong customer relationships. We've never met a mechanic shop this nice! Today, I brought my Subaru in for an oil change and alignment. My car was in a hit-and-run in our parking lot last month - Village poured over my car, checking suspension, brakes, and other vitals, and took it for multiple test drives. They told me that my car is mechanically in great shape, that it's perfectly safe even after getting hit. This gave me SO much peace of mind!! I am so grateful for that. And amazingly, they only charged me for the oil change and alignment I had originally come in for, despite all their inspections and rigorous testing. Thank you Village for handling our vehicles with care, listening to our needs, and impressing us every time. You've earned customers for life out of us! Thank you.
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Great place. I stopped changing my own oil and I have been getting my oil changed in all my vehicles here for a few years. No one can beat their 19.99 oil change deal. They are friendly at the counter and easy to schedule and appointment with. It only takes 30-40 minutes to change the oil so I usually wait in their clean, comfortable lobby. I watch TV and a enjoy the complementary coffee from the Kurig machine. They will always inspect the vehicle and recommend additional services as you would expect from any shop. However, I appreciate that they don’t continually nag you if you decline the recommendations.
I never write reviews but this place deserves a review!! This is one of the best auto shops I have ever been to. They were professional, down to earth, and timely. I had multitude of repairs that needed to get done on my vehicle and they were all done within a day!! Which was absolutely amazing. They also kept me informed throughout the whole process and had a loaner car that I could borrow while they worked on the repairs. What is even better is that the bill was cheaper than I expected. They truly do have top quality service with amazing value. Thank you Kate and the rest of the crew for fixing my vehicle!! I will definitely be coming back to Village Auto and Transmission the next time I need something fixed or maintained on my vehicle!!
From the moment I called to make an appointment to the moment I left their office, Kate and Andy at Village Auto were so friendly and helpful! I normally dread going into auto shops, but Kate was so kind and explained everything she would be doing with my car (to me AND my dad, who she called before starting any repairs), and I felt at ease the whole time. Great people, great auto shop!
If you go here, ask that the older gentlemen mechanic not work on your car. He mis-diagnosed a front end suspension problem I was having and recommended I get upper ball joints replaced. I took off the wheels and found the real problem myself which was the lower ball joint. It was spewing grease out and was pretty obvious. It was like he didn't even look while performing the 82.00 diagnostic test. Very disappointed to find this after taking the upper control arm and strut off myself. They refunded the charge however. Never going here again.
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