Rowlett, United States
9300 Lakeview Pkwy
N/A
+1 9724754700
if I had the resources and knew I could do a better job at taking care of an elderly parent with dementia I suppose leaving a one star review would make me feel better. there's not much to make a person feel good when you have a parent with dementia. all the money in the world couldn't fix a person with a brain disorder such as this. and to be a health-care worker in a facility like this is a job I would not want. how unappreciated someone must feel dealing with the derranged.
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I had a family member here a few months ago. COVID-19 made everything extremely challenging and visitation was not allowed on my part. I work in healthcare myself so I completely understood and respected their policies. I cannot thank them enough for the compassion that they showed my family during this difficult time. Thank you from the bottom of our hearts. Misty is a hero!
Always been Staff friendly facility to work in, training and teaching staff to improve on skills to improve residents quality of life. Clientele comprising family and family members appreciative of staff. we appreciate all staff for everyday hard work and making sure all our residents are taken care of at best level. Excellent customer service.
Everyone really cares about the residents. The staff goes the extra mile to make everyone happy and to keep everyone healthy during these trying times.
I have been an ADON in this bldg for 2 1/2 years, I have seen and worked with many nurses and CNA's over the years, we have multiple people here that I am proud and honored to work with. We have some very caring staff who daily give 100% to take care of these residents. I had my own mother here for rehab, the rehab and nursing team took great care of her and she was able to transition home without any issues.
My dad has been at RHRC since November 2018, he started on the rehab hall and was then moved to the long term side. It was a huge adjustment for my dad and myself when we were told he needed to be on there long term. The physical therapy department is awesome, my dad refused to get out of bed when he first arrived. They had him up and walking withing the first week. The doctors were very helpful and answered all my questions and help put my concerns to rest. The nurses are phenomenal and truly care about the residents. The ADON seems to always be there and is a fantastic advocate for the residents, she has addressed every concern I have had and has a true love for the residents. The nurses never hesitate to call me if needed and I appreciate that. My dad was has been able to see a dermatologist and a dentist for new dentures while he has been there. The nurses aides are helpful. My dad can be a complainer at times but he doesn't complain about the food. The cafeteria staff could use a clock (timeliness :-)). Staffing on the weekends could use some improvement which is my reason for the 4 stars and not 5. Overall I am happy that my dad is there because he is close to me so we can visit often and in my absence there are staff members that keep an eye on him.
My husband was in this facility for rehab but they did not have the equipment or personnel for rehab. Night & weekend nurses and staff are horrible - weekday is better. Food is served cold and tasteless. I could go on and on with everything that went wrong, but don't have space. I could not get him out of there to another rehab fast enough. PLEASE, PLEASE do not send your loved ones to this facility if you care for them at all.
On behalf of Don Zablosfky: I have watched these nurses and aides take care of their residents. With my wife, when she was having a difficult time, one would stay with her and work with her, then another one would come and take over until they finally got her calmed down. They worked together. It seemed like she was special to them. Sometimes I needed respite, and I felt like she was in good hands. Every time I walked in, people knew who I was and who I was going to see. I thought she got excellent care. I was quite pleased with this complex.
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