Rowlett, United States
4820 Gordon Smith Dr
N/A
Elva was of great help and flexibility. She demonstrated above and beyond customer service and I would recommend anyone use them for Uhaul needs.
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I made the mistake of renting Au haul from these people twice. The 1st time I did and after hours pick up and it went smoothly with the exception that they did not provide an appliance dolly. This misstep cost me about 2 hours. This time I rented just a trailer I scheduled it for a 2 o'clock pick up I showed up 10 minutes early and waited and waited and waited and they never arrived. I called the number on the door and it went to a full mailbox. I texted the number on the door and never received a response. I called the toll free number at u-haul and received a 50 money back credit and an upgrade to a larger trailer but I have to drive to another location to pick it up. So kudos to u-haul for stepping up. But I beg any prospective customer to not do business with these people. You can look and see that there are other one star reviews they are terrible and they are not convenient.
If you need a trailer anytime after 10:30am or before 5 pm, do not come here. I called for a u-haul after reserving online for noon. I got a call from the "owner" explaining to me that she needed me to come earlier than the time I reserved because he had to run errands and wouldn't be back until after 5pm. She spoke about it as if it was just today so when I asked if I could pick it up the next day she let me know that this is an everyday thing. I am not sure why the website allowed me to reserve a trailer for noon if she is never available at that time.
Rented UHaul and should've done as others in reviews stated and ran the other way a week after returning our truck that we even paid a extra day for to clean etc 10 days later the owner charged my card for 25 cleaning fee despite our online check in pics were verified and it was fine. General area manager reversed my funds for cleaning but watch your bill carefully apparently this is a reg thing. A loud dog barking and I couldn't even hear her, never signed Anything and a small child there also. She was just driving up when our pk up was at 10am luckily I read reviews about their lateness and not answering so we didn't do 8am pk up ...good thing too.
We requested a u-haul from this business. The woman in the office was the most unprofessional and rude I have encountered. On the phone she talked over me. She was antagonistic from the beginning. It was truly bizarre. She insisted she explained the process to my fiance, and would not consider that she might have miscommunicated. Avoid at all cost!!!
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