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Russ Darrow Mazda of Madison

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Madison, United States

russdarrowmadisonmazda.com
Mazda dealerAuto insurance agencyCar dealerCar finance and loan companyCar leasing serviceMotor vehicle dealerTruck dealerUsed car dealerUsed truck dealer· Mazda dealer· Auto insurance agency· Car dealer· Car finance and loan company· Car leasing service· Motor vehicle dealer· Truck dealer· Used car dealer· Used truck dealer

Russ Darrow Mazda of Madison Reviews | Rating 4.5 out of 5 stars (5 reviews)

Russ Darrow Mazda of Madison is located in Madison, United States on 2302 W Beltline Hwy. Russ Darrow Mazda of Madison is rated 4.5 out of 5 in the category mazda dealerauto insurance agencycar dealercar finance and loan companycar leasing servicemotor vehicle dealertruck dealerused car dealerused truck dealer in United States.

Address

2302 W Beltline Hwy

Phone

+1 6087163532

Service options

DeliveryIn-store shopping

Offerings

Car washOil changeRepair services

Open hours

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V

Vanessa Washicheck

I couldn’t have had a better experience! I came in because my heater had stopped working and I was taken care of and given a loaner vehicle right away. My car was given a thorough inspection and nothing was identified. I wasn’t charged for anything AND they replaced a part that was recalled that I had forgotten about. I was told to come by anytime for a free car wash. Excellent service!!!

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Josh Johnson

No pressure sales reps and friendly sales managers

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Reinaldo wilberg

I had accidentally schedule a service appointment with a different Mazda dealership and showed up to Russ Darrow, not knowing I had scheduled at a different location. I showed up 10 minutes before they were even open and I know I most likely created a hiccup in Russ Darrow day! I cannot begin to describe how amazing my service advisor Kelsey was in helping me out! She squeezed me into their schedule and sent me out with a loner vehicle while my car issue was diagnosed! She was so helpful in explaining what was wrong, what should be fixed, and exact on pricing! I was very honest with Kelsey about what I could realistically afford today and even though it was way more then I wanted to spend she worked with me and made my experience amazing. I dropped my car off with no appointment at 7am and had my car back by 2pm. The service on my vehicle was quick and my car drives amazing! I will never not come to this dealership to get my care serviced. Again I cannot praise Kelsey enough for how amazing her customer service skills are!!! She even put a new battery in my car key and as that might not seem like a lot it impressed me and made me so happy to be able to you my clicker again! It’s so pleasurable coming to a big company and dealing with someone who can provide such amazing customer service as the face of your company!

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Chelsea Potier Lancelle

I went in for an oil change and tire rotation. Did I get this? Yes, but there were two major issues I encountered that mean I won't be returning to this dealership. 1.The price: I booked the appointment online, with prices of 59.99 and 19.99 being quoted by the system for the two services. The final bill was actually over 94 after tacking on a 10 fee for shop supplies and changing the price of the services. Oh, and if you want to use credit they're going to charge an extra 3.5% fee on top of that. Look, I understand the fee for smaller businesses, but I wouldn't expect it here. And the shop fee should be rolled into the cost of the service - I've never seen this fee at any other dealership. 2. The service while waiting: When I'm waiting for my car I want to be left alone. This is doubly true during a pandemic. Yet they have a \service concierge\ making small talk with you while you wait. Maybe some people will love this, but all I could imagine were the COVID particles coming from her. I was so, so excited to bring my Mazda back to a Mazda dealership for regular service, but I will not be returning.

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Annie Kraemer

I had a very easy time working with everyone there. I went with my husband, and I was very happy to find that the sales representative spoke to me and not him. I appreciated that he recognized that I was the customer, which is frequently not the case with car salesman. It was an enjoyable process and I found a car that I love.

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