Russell, New Zealand
2 Cass Street
N/A
+64224516698
Beautiful Easter Saturday afternoon at Russell and decided to have fish and chips for tea on the waterfront. Easier said than done! Waited 35 minutes in a queue to PLACE THE ORDER. finally got the privilege of actually placing our order to be informed they had sold out of local oysters, paua fritters, hot dogs etc etc. So ordered the premium blue nose fish, chops and Kumura chips. Waited another 30 minutes before our order was ready!!. In the meantime, pressure became too much for the staff and they slammed the doors shut on a growing queue of people waiting to order....an hour before closing time! Now I understand the pressure staff were under as it was a very busy Easter weekend at Russell following a year of covid related lockouts etc. I can forgive crusty crab for waiting 35 minutes to order and over an hour to get our fast food, also for having run out of most products on the menu, also for no kumara chips in our order. But NOT FOR SERVING VERY OLD FISH. ESPECIALLY WHEN PREMIUM BLUENOSE WAS ORDERED. Shame on you Crusty Crab. You have the only fish and chips shop in perhaps the best seaside village in NZ (certainly the most historic) and you can't even serve fresh fish.
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Bought oyster n chips today , oyster was extremely salty , I thought first one just a bad luck and ate the second oyster again , yep definitely its uneatable so went back to shop was trying to warm the shop owner that to check out the oyster , it was our intention but the lady wasn’t interested our feed back at all and let me feel we are a picky eater. The service is shocking and so bad , don’t go there don’t waste your money.
really good place to enjoy food
Can't fault the fish burgers here.
So rude and abrupt and aggressive!! Do not visit , they obviously have enough customers , virtually slammed the door in our face , give this place a major miss !!!
So dissapointing that this crusty takeaway takes buisness away from hardworking professional food businesses that do care about their customers in one of newzealands most bueatiful places. Be warned I felt sick for the rest of the day ,as did the other people with me that had eaten there. Russell is full of places that for the same price offer fantastic atmosphere, excellent service and great food. It just happens that you see this place first and it is imagined to be a great little kiwi fish an chip shop in a seaside town . How quckly imagination gives way to reality Walk a bit further and enjoy beautiful Russell
I made a special trip to Russell just to go to the Crusty Crab - great food and service with a smile and friendly chat. Definitely a highlight of our holiday!
As opposed to 18 months ago last nights efforts were nothing short of BAD ... do yourself a health favour ..don't eat here! We wont be back .. bad look for Russell sadly !
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