Salzburg, Austria
Ferdinand-Porsche-Straße 7
N/A
+43 662876674
Customer service was ok. We didn't get the car we requested but something in the same class. Returning the car was quite annoying. We returned it on Saturday during office hours. They said to park the car on the strip in front of the office or around the corner by the hotel. No spots anywhere! We looped around several times and eventually a spot freed up in front of Hertz. Also that street infront of Hertz is a single lane so if cars are exiting you can't go in (very bad design/area to designate for drop off).
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Take extreme care! Dont return cars after business hours! Double check everything! Best dont make business with these people at all. This is car rental business of the worst kind.
We got great help here, got the car with easy and friendly access. Alexander is very kind and nice man
First of all, we went in to ask if we could get a car. We were turned down immediately. When I was checked on their website online, I was able to book a car. The car was alright. But returning it after hours was a nightmare. We were supposed to return it at the parking lot of the Europa hotel next door. But the parking lot was full. We had been instructed to park at the Shell Fuel Station nearby. The Shell station refused to let us park. We had to wait for 3.5 hours in the hotel parking lot to get a spot to park. It was a pathetic experience! I would advise you against an after hours return for this location!!
Agree with previous reviews that returning after hours was a nightmare. The person who handed over the car to us mentioned that we can park in front of Hotel Europa or their underground parking. The parking in front of the hotel was full and the underground parking is not easy to locate and no directions were given to us by a Hertz. After looking for an hour, and checking in with the hotel receptionist (who was extremely rude and refused to give directions as she said her job was just to collect the keys), we finally gave up and parked in a different garage where we have to pay an exorbitant fee for overnight parking. Secondly, the lady who inspected our car after we returned it pointed that there was a tiny scratch on the rim of the tire. Thankfully, we had taken photos before the car was given to us and showed her that it's an existing scratch. It should not be our job to document the condition of the car before it is handed to us. This is extremely unprofessional behavior and we were very disappointed with our experience.
This is the place to return Hertz rented car in Salzburg. The road in front on the hertz office was close, so we needed to park our car in front of the big building. The hertz personnel was polite and quick to check out the car for return.
Helpful and friendly staff, all went well. Tip: to return your vehicle to the Europa Hotel carpark you have to almost head into the bahnhoff bus station area, just past the no entry sign. Quite tricky due to 1way system and restrictions, ask the staff to point it out on pickup
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